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please help me with my product key RRS feed

  • Question

  •  My PC crashed just before  new year . it was put into a shop to get fixed . i  did have Windows XP Home Edition  on my pc before it was fixed ..   But  when they fixed it they told me that they had installed a  new hard drive  BUT they did not tell me that they had  installed windows xp prof.  Now evertime i switch on my pc  i get a message saying i may have conterfit software on my pc  evertime i try to enter the product key that is on the side of my pc it will not accept it . The shop that repaird my pc is now closed down .  i have the last five digets of the product key that should go with this new microsoft software.  it cost me nearly £300 to have it repaird at that shop  and now the pc is not working properly as i can not down load any microsoft stuff ... can anyone help me please ..

                                                         

                                                                  F.MC

    Monday, April 30, 2007 2:32 PM

Answers

  • Fiona McGurk,

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 30, 2007 2:59 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-8DR2H-RBCX6-9HR23
    Windows Product Key Hash: AhLZ50FiGIAYv8mzGPQYadOviJo=
    Windows Product ID: 55713-OEM-2111907-00117
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: aef3f003-3f15-4c35-915a-6ee8df5fd3ac
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>aef3f003-3f15-4c35-915a-6ee8df5fd3ac</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-9HR23</PKey><PID>55713-OEM-2111907-00117</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-651377827-682003330</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo D Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.05C  </Version><SMBIOSVersion major="2" minor="3"/><Date>20040803000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>F4DF3707018400D2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 6:51 PM
  • Runz,

     

    There are no obvious problems being reported by the mgadiag utility.

     

    Can you be more specific about whatever problem you may be encountering?

    Wednesday, May 9, 2007 8:58 PM
  • Ive lost my cd cover and cant activate word 2002 becouse of the product key... I now the three last groups but not the first two ones.
    Wednesday, May 9, 2007 9:17 PM
  • Runz,

     

    Please have a look at the following MS KB article for help:  http://support.microsoft.com/kb/326246/en-us

    Wednesday, May 9, 2007 9:40 PM
  • I diding get the help I needed. I live in sweden, Whom do I contact?
    Thursday, May 10, 2007 2:48 AM
  • Runz,

     

    Please try the following URL link http://support.microsoft.com/gp/assistsupport. In turn select the product requiring assistance then hit the drop down arrow and select your country. This should provide the information which you need. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, May 10, 2007 8:59 PM

All replies

  • Fiona McGurk,

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 30, 2007 2:59 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-8DR2H-RBCX6-9HR23
    Windows Product Key Hash: AhLZ50FiGIAYv8mzGPQYadOviJo=
    Windows Product ID: 55713-OEM-2111907-00117
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: aef3f003-3f15-4c35-915a-6ee8df5fd3ac
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>aef3f003-3f15-4c35-915a-6ee8df5fd3ac</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-9HR23</PKey><PID>55713-OEM-2111907-00117</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-651377827-682003330</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo D Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.05C  </Version><SMBIOSVersion major="2" minor="3"/><Date>20040803000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>F4DF3707018400D2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 6:51 PM
  • Runz,

     

    There are no obvious problems being reported by the mgadiag utility.

     

    Can you be more specific about whatever problem you may be encountering?

    Wednesday, May 9, 2007 8:58 PM
  • Ive lost my cd cover and cant activate word 2002 becouse of the product key... I now the three last groups but not the first two ones.
    Wednesday, May 9, 2007 9:17 PM
  • Runz,

     

    Please have a look at the following MS KB article for help:  http://support.microsoft.com/kb/326246/en-us

    Wednesday, May 9, 2007 9:40 PM
  • I diding get the help I needed. I live in sweden, Whom do I contact?
    Thursday, May 10, 2007 2:48 AM
  • Runz,

     

    Please try the following URL link http://support.microsoft.com/gp/assistsupport. In turn select the product requiring assistance then hit the drop down arrow and select your country. This should provide the information which you need. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, May 10, 2007 8:59 PM