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please help me with my product key

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My PC crashed just before new year . it was put into a shop to get fixed . i did have Windows XP Home Edition on my pc before it was fixed ..   But when they fixed it they told me that they had installed a new hard drive  BUT they did not tell me that they had installed windows xp prof. Now evertime i switch on my pc i get a message saying i may have conterfit software on my pc evertime i try to enter the product key that is on the side of my pc it will not accept it . The shop that repaird my pc is now closed down . i have the last five digets of the product key that should go with this new microsoft software. it cost me nearly £300 to have it repaird at that shop and now the pc is not working properly as i can not down load any microsoft stuff ... can anyone help me please ..



                                                              F.MC

Monday, April 30, 2007 2:32 PM

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Fiona McGurk,

Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:

1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. DO NOT post the Product Key.

Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx

Monday, April 30, 2007 2:59 PM
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Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-8DR2H-RBCX6-9HR23
Windows Product Key Hash: AhLZ50FiGIAYv8mzGPQYadOviJo=
Windows Product ID: 55713-OEM-2111907-00117
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: aef3f003-3f15-4c35-915a-6ee8df5fd3ac
Is Admin: Yes
AutoDial: Yes
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>aef3f003-3f15-4c35-915a-6ee8df5fd3ac</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-9HR23</PKey><PID>55713-OEM-2111907-00117</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-651377827-682003330</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo D Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.05C </Version><SMBIOSVersion major="2" minor="3"/><Date>20040803000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>F4DF3707018400D2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Wednesday, May 9, 2007 6:51 PM
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Runz,

There are no obvious problems being reported by the mgadiag utility.

Can you be more specific about whatever problem you may be encountering?

Wednesday, May 9, 2007 8:58 PM
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Ive lost my cd cover and cant activate word 2002 becouse of the product key... I now the three last groups but not the first two ones.

Wednesday, May 9, 2007 9:17 PM
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Runz,

Please have a look at the following MS KB article for help: http://support.microsoft.com/kb/326246/en-us

Wednesday, May 9, 2007 9:40 PM
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I diding get the help I needed. I live in sweden, Whom do I contact?

Thursday, May 10, 2007 2:48 AM
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Runz,

Please try the following URL link http://support.microsoft.com/gp/assistsupport. In turn select the product requiring assistance then hit the drop down arrow and select your country. This should provide the information which you need.

Stephen Holm, MS

WGA Forum Manager

Thursday, May 10, 2007 8:59 PM

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Fiona McGurk,

Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:

1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. DO NOT post the Product Key.

Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx

Monday, April 30, 2007 2:59 PM
0

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Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-8DR2H-RBCX6-9HR23
Windows Product Key Hash: AhLZ50FiGIAYv8mzGPQYadOviJo=
Windows Product ID: 55713-OEM-2111907-00117
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: aef3f003-3f15-4c35-915a-6ee8df5fd3ac
Is Admin: Yes
AutoDial: Yes
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>aef3f003-3f15-4c35-915a-6ee8df5fd3ac</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-9HR23</PKey><PID>55713-OEM-2111907-00117</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-651377827-682003330</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo D Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.05C </Version><SMBIOSVersion major="2" minor="3"/><Date>20040803000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>F4DF3707018400D2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Wednesday, May 9, 2007 6:51 PM
0

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Runz,

There are no obvious problems being reported by the mgadiag utility.

Can you be more specific about whatever problem you may be encountering?

Wednesday, May 9, 2007 8:58 PM
0

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Ive lost my cd cover and cant activate word 2002 becouse of the product key... I now the three last groups but not the first two ones.

Wednesday, May 9, 2007 9:17 PM
0

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Runz,

Please have a look at the following MS KB article for help: http://support.microsoft.com/kb/326246/en-us

Wednesday, May 9, 2007 9:40 PM
0

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I diding get the help I needed. I live in sweden, Whom do I contact?

Thursday, May 10, 2007 2:48 AM
0

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Runz,

Please try the following URL link http://support.microsoft.com/gp/assistsupport. In turn select the product requiring assistance then hit the drop down arrow and select your country. This should provide the information which you need.

Stephen Holm, MS

WGA Forum Manager

Thursday, May 10, 2007 8:59 PM

Answered by:

please help me with my product key

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