locked
Error Installing CRM 2016 SP1 Reporting Extensions Update RRS feed

  • Question

  • Trying to run CRM2016-Srs-KB3154952-ENU-Amd64.exe on our SQL Server I get the alert 'Microsoft Dynamics CRM Reporting Extensions is not installed on this computer.' 

    However the Reporting Extensions are definitely installed. (version 7.0.0000.3543)

    Any ideas?


    Tuesday, September 20, 2016 8:53 AM

All replies

  • Hi RayMow,

    Kindly check the below link

    https://technet.microsoft.com/en-us/library/hh699807.aspx 

    HTH!

    Thanks,
    Sam

       

    Inogic | Blog | news@inogic.com

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    Wednesday, September 21, 2016 12:54 PM
  • Thanks Sam,

    As far as I can tell the extensions are installed correctly and all the specified requirements are met.

    Wednesday, September 21, 2016 1:02 PM
  • Any success, faced with same issue, reporting extension are installed but states setup says "Microsoft Dynamics CRM Reporting Extensions is not installed on this computer."
    Thursday, September 29, 2016 10:17 PM
  • Yes, looks like we had CRM 2015 Reporting Extensions installed instead of the 2016 ones. Once the 2015 version was uninstalled and I located the 2016 installer (named identically to the 2015 one - the only way to tell was reading the metadata description), I could install the correct version and run the update .exe without issue.
    Friday, September 30, 2016 1:59 PM