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Forward mailbox for Hosted solution + not allowed to auto-forward externally RRS feed

  • Question

  • Hi everyone,

    Does anyone have any ideas to get around this scenario:

    1) Client is going to use Forward mailbox to process Incoming messages with the Email Router
    2) The Forward mailbox (and CRM 4.0) exists in a Hosted environment external to their infrastructure
    3) Their Coporate IT services will not allow turning on of "Auto-forward Email to External Domains" (top Level Global Exchange setting)
    4) Therefore forward mailbox rules will not work and send on email

    Have tried alternatives such as trying to trick the infrastructure by creating a mailbox within their Organisation that accepts the Forward as Attachment rules, that then auto-forwards using "Alternate Recipient" at the user level, but it is still blocked.

    Any ideas??

    Wednesday, November 18, 2009 2:13 PM

Answers

  • We had this same scenario with a client.  We ended up installing the email router local on the client's network and having the email router connect to CRM via IFD via the Internet.  Works well.  Be sure to remember to keep patching with URs the email router installation on the client's network.


    Alex Fagundes - www.PowerObjects.com
    Friday, November 20, 2009 4:54 PM

All replies

  • What would the implications be of installing the Email router on the client site, and connecting over the local domain to the forward mailbox and sending mails directly through their Exchange infrastructure, and connecting to the CRM server over the external connection to the hosted environment?
    Thursday, November 19, 2009 1:02 PM
  • We had this same scenario with a client.  We ended up installing the email router local on the client's network and having the email router connect to CRM via IFD via the Internet.  Works well.  Be sure to remember to keep patching with URs the email router installation on the client's network.


    Alex Fagundes - www.PowerObjects.com
    Friday, November 20, 2009 4:54 PM