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    Hello Everyone ,

    I have a problem with sending emails on CRM 2013. We upgrade CRM 2011 to CRM 2013 last week. We also change the server while this operation. After the upgrade process , we configure the email router with the old server's same properties.

    When we try to send an email via CRM 2013 , we are taking the error below :

    #61042 - An error occurred while processing the outgoing email message with subject "Deneme ABH03340006" for SMTP: http://crmabh.anadolu.corp/ABHCRM2013 for delivery through 172.18.1.25. System.Net.Mail.SmtpException: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available
       at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
       at System.Net.Mail.SmtpClient.Send(MailMessage message)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()

    Is there anyone who has encountered such a problem like this?

    Thanks

    Ilker

    Tuesday, May 13, 2014 6:54 AM

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    are u using exchange?

    did you change the option in crm2013 for email to set to email router?

    Is the service started?

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, May 13, 2014 9:24 AM
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    No , the company is using SMTP.

    Yes i change the Email settings on the settings page for Send email on Microsoft CRM 2013 Email ROuter

    Yes i checked the email router service and also restart it.

    • Proposed as answer by Daniel Ovadia Monday, March 2, 2015 3:06 PM
    Tuesday, May 13, 2014 10:19 AM
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    We solved the problem. It's about EMail router configurations. I change the authentication mode to "Windows authentication and enter a specified account to the access cridentials.
    • Proposed as answer by Daniel Ovadia Monday, November 17, 2014 2:09 PM
    Tuesday, May 13, 2014 11:39 AM