Stop tracking responses to tracked email RRS feed

  • Question

  • Hello

    I have the following issue with email tracking in CRM.

    I have user A who received an email from a customer and tracks that mail. Then he forwards it to another CRM user (B)  to ask feedback. When User B sends something back this is also tracked. In that mail user B also asks how the kids are doing and they start a general conversation. The complete chain of this email conversation is tracked to the regarding account.

    This has no added value. Only the initial email needed to be tracked.

    Can anyone please help because this is getting out of hand.



    Thursday, November 21, 2013 2:24 PM

All replies

  • Can't the subsequent email just be untracked and that remove it for all further emails?

    Just looking at email issues myself.



    Friday, November 22, 2013 1:55 PM
  • You mean that User B in the above scenario manually needs to untrack the mail?

    I suppose that would be possible..but error prone, this is something you don't see immediately

    Don't understand why this can be configured...

    Monday, November 25, 2013 8:53 AM
  • Yes that is what I mean.

    It will be error prone, as I say I am just investigating email issues myself so still learning, if I find out anymore I will post back here.



    Tuesday, November 26, 2013 9:16 AM