Hello
I have the following issue with email tracking in CRM.
I have user A who received an email from a customer and tracks that mail. Then he forwards it to another CRM user (B) to ask feedback. When User B sends something back this is also tracked. In that mail user B also asks how the kids are doing and they
start a general conversation. The complete chain of this email conversation is tracked to the regarding account.
This has no added value. Only the initial email needed to be tracked.
Can anyone please help because this is getting out of hand.
Kr,
Sven