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still NOT Genuine, after removing (non-genuine) Office and installing new Office. RRS feed

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    After uninstalling a non-genuine MS-Office, purchasing a new retail copy of Office and installing it, I still get 'Not Genuine' notifications.  Short of re-installing Windows, how can I be certain all traces of the non-genuine software are removed?
    • Moved by Ashutosh MMicrosoft Support Sunday, March 14, 2010 4:06 PM OGA issue (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Saturday, March 13, 2010 7:13 PM

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    Hello Shawn_09,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 14, 2010 10:43 PM

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    "Shawn_09" wrote in message news:10a75e9c-0fb1-4c51-a147-880487ee6475...
    After uninstalling a non-genuine MS-Office, purchasing a new retail copy of Office and installing it, I still get 'Not Genuine' notifications.  Short of re-installing Windows, how can I be certain all traces of the non-genuine software are removed?

     
     
    Gérard
    Sunday, March 14, 2010 1:06 AM
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         In addition to Gerard’s steps, try renaming Odataext.dat:

     

    1.     Click Start -> run and type %ALLUSERPROFILE %->OK

    2.     Click on Application Data-> Office Genuine Advantage->data.

    3.     Right click on Odataext.dat->rename->odata.exe.old.

     

      Note: If you are unable to find the Application Data, Click Tools in the Menu Bar >Folder Options>View > Enable    Show Hidden Files and Folder and Uncheck Hide Extensions for Known File Types

     

    Ruchi Bisht
    Sunday, March 14, 2010 2:00 AM
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    Hello Shawn_09,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 14, 2010 10:43 PM
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    No reply from original poster.

    Assume issue is resolved.

     

    Darin MS
    Friday, March 19, 2010 9:25 PM