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Toshiba laptap with factory installed XP Professional RRS feed

  • Question

  • I have a 1-year-old Toshiba Tecra M2 with a factory-installed instance of XP Professional. I have a holographic certificate on the bottom of the laptop that indicates it is a valid licensed copy of XP, yet my laptop is failing validation. Why? I bought this hardware from a large and respected sales outlet, so it seems to me that there is more likely to be a bug in Microsoft's validation process than a pirated version of my license key floating around the Internet.

    Why do I have to spend my time and money resolving this issue, especially when I know that hell will freeze over before either the laptop supplier, Toshiba or Microsoft will admit liability for my problem?

    So how exactly is this supposed to make me want to go out a buy a second over-priced licensed copy of XP (and how will I even know whether I'm buying a valid copy)? Is this supposed to give me a warm and cozy feeling about Microsoft? This just feels like black-mail to me.

    Monday, May 8, 2006 9:23 AM

Answers

  • If you could also run the WGADIAG tool located here and post the information it would be helpful.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without posting your actual Product Key here compare the last 15 characters from the diag tool for the Product Key and the last 15 characters from the COA. If they dont match there could be an issue you are unaware of. This can soemtimes occur when a computer is taken to be repaired and the vendor may have installed a Blocked Product Key.

     

    DO NOT POST PRODUCT KEYS IN THE FORUM

     

    If the above is the case you will need to re-install Windows using the correct key. A repair install as listed here will prevent you from having to re-install all applications.

     

    http://support.microsoft.com/kb/315341/en-us

     

    If this fails a complete re-install may be your only option.

     

    hth

    dave

     

     

    Sunday, May 14, 2006 3:30 PM

All replies

  • wiffwaff:

     

    Can you verify that your COA matches your Product Key?

     

    Thanks,

    Greg

     

    Monday, May 8, 2006 3:15 PM
  • Try the following workaround:

    The WGA diagnostic tool has been updated to to correct a problem seen by some users.

    Please download and execute it from: http://go.microsoft.com/fwlink/?linkid=52012

     After running the tool, please return to Windows Update and try again.

    Friday, May 12, 2006 3:28 PM
    Moderator
  • If you could also run the WGADIAG tool located here and post the information it would be helpful.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without posting your actual Product Key here compare the last 15 characters from the diag tool for the Product Key and the last 15 characters from the COA. If they dont match there could be an issue you are unaware of. This can soemtimes occur when a computer is taken to be repaired and the vendor may have installed a Blocked Product Key.

     

    DO NOT POST PRODUCT KEYS IN THE FORUM

     

    If the above is the case you will need to re-install Windows using the correct key. A repair install as listed here will prevent you from having to re-install all applications.

     

    http://support.microsoft.com/kb/315341/en-us

     

    If this fails a complete re-install may be your only option.

     

    hth

    dave

     

     

    Sunday, May 14, 2006 3:30 PM