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OneCare can't change your firewall settings at this time. RRS feed

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    I have a paid subscrition for OneCare. I initially received a meesage that my firewall was turned off  When I attempted to turn it on I received the message that OneCare was unable to change the settings. Since that time I have downloaded and run the OneCare Firewall Repar Tool with no success. Uninstalled One Care. Downloaded and ran the OnecAre Cleanup tool. I attemted to Re-install OneCare and received an error 0019-80070643. I found a solution document related to that error and follewed that procedure which once essentially what I had already done. Ended up with the same result and I have spent the hour or so going around incirles looking for live support but could not find it. Now I am both frustrated and angry. How do I get support?
    Friday, September 25, 2009 8:51 PM

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    Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    • Marked as answer by JimR1Moderator Saturday, September 26, 2009 2:17 PM
    Friday, September 25, 2009 10:02 PM
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    Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    • Marked as answer by JimR1Moderator Saturday, September 26, 2009 2:17 PM
    Friday, September 25, 2009 10:02 PM
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    I now have OneCare support involved but the problem is not resolved yet.
    Saturday, September 26, 2009 5:47 PM
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    Please do keep up updated on the progress and ultimate solution.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 29, 2009 12:41 PM
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    Microsoft support believes my problem was caused by data corruption in the OS. I have restored the PC to the original factory image and I am now in the process of re-installing all of my software. I was able to backup all of my data prior to the restore so I did not lose any data. Based on this experience, I am purchasing addition external hard drive space and intend to begin saving a Ghost image of my PC on a regular basis.
    Wednesday, September 30, 2009 3:14 AM
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    Thanks for the update Tom.Sorry to hear you had to reinstall the OS but I'm glad support had a solution for you.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, September 30, 2009 4:18 AM
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