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Just phoned microsoft.. RRS feed

  • Question

  • Hi, My product key has been used to many times so I phone MS and I had to enter my installation ID (automatic voice).

    That was successful. They then gave me a key in this format.

    51xx02-522xxx-942946-621xx0-04x535-537672-950315-5276x0

    X's are numbers.

    It then said to enter this somewhere but I'm not sure where. Any help would be greatly appreciated. 

    I cant enter it in the product Id box because it's too long.

    Monday, October 15, 2012 3:44 PM

Answers

  • You have to enter it on the phone activation screen in the blocks provided.  That should be the same screen that was showing when you called.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, October 15, 2012 4:23 PM
    Answerer

All replies

  • You have to enter it on the phone activation screen in the blocks provided.  That should be the same screen that was showing when you called.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, October 15, 2012 4:23 PM
    Answerer
  • hmm.. I was not on this screen and I'm not sure how to get to it. 
    Monday, October 15, 2012 4:35 PM
  • Iv'e found the phone screen and my code worked. My windows is not activated ;)

    Thanks.

    Monday, October 15, 2012 4:39 PM
  • 'not'='now'??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 16, 2012 8:53 AM
    Moderator
  • I understood that from the context of your last reply.  No problem.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, October 16, 2012 11:37 AM
    Answerer