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Windows 7 "Genuine" gone haywire, retail copy, out of the blue "Not Genuine" but still activated RRS feed

  • Question

  • Hey there. I've got Windows 7 Professional on my desktop PC, a retail license acquired through my school. Today, it's gone haywire... first, Microsoft Security Essentials popped up randomly, saying Windows didn't pass Genuine validation. Then, I got the update-delivery-failure error popup saying I may be a victim of software counterfeiting. Ugh, I know this debacle... Windows thinks it's not genuine. Usually happens if I didn't enter a key. But I do have a key, a legitimate key, and it's still activated, no less. System Properties shows it's "activated" but shows a link to "Get genuine". It is genuine, dammit.

    I did this: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/d2864a62-c066-4a06-b405-2f0f0aa83155 - and the online validation says my Windows is genuine, as it should be.

    And I also ran a SFC scan which found no corrupt files.

    Here's the huge, unnecessarily verbose output of MGADiag, which also claims there's no problem...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YR9RM-37CCF-YK6M9
    Windows Product Key Hash: dMyGX8iVlpsGnQIWoxmnaIzLa/g=
    Windows Product ID: 00371-840-0468944-85316
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {83FC90F0-4B42-4D99-A039-F30AB4BF9DB5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Falcon\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83FC90F0-4B42-4D99-A039-F30AB4BF9DB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YK6M9</PKey><PID>00371-840-0468944-85316</PID><PIDType>5</PIDType><SID>S-1-5-21-3119874515-346480484-2879590903</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-S2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10d</Version><SMBIOSVersion major="2" minor="4"/><Date>20090204000000.000000+000</Date></BIOS><HWID>A0B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-840-046894-00-1033-7600.0000-3112009
    Installation ID: 008370660533839323147301892514452050085423414740454891
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YK6M9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/14/2010 6:26:43 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:14:2010 02:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAMABAABAAEAAQABAAAAAgABAAEAJJT27EjaSc6uXgboqnZI5C5foJ+2jY3v6DJMgS4ozDE=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			GBT  		GBTUACPI
     FACP			GBT  		GBTUACPI
     HPET			GBT  		GBTUACPI
     MCFG			GBT  		GBTUACPI
     SSDT			PmRef		CpuPm
    
    Any help would be much appreciated. Thanks!

     

    Sunday, November 14, 2010 2:38 PM

Answers

  • "Falcon4" wrote in message news:10ce2e31-6182-4100-85ab-45389f77ec40...

    Hey there. I've got Windows 7 Professional on my desktop PC, a retail license acquired through my school. Today, it's gone haywire... first, Microsoft Security Essentials popped up randomly, saying Windows didn't pass Genuine validation. Then, I got the update-delivery-failure error popup saying I may be a victim of software counterfeiting. Ugh, I know this debacle... Windows thinks it's not genuine. Usually happens if I didn't enter a key. But I do have a key, a legitimate key, and it's still activated, no less. System Properties shows it's "activated" but shows a link to "Get genuine". It is genuine, dammit.

    I did this: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/d2864a62-c066-4a06-b405-2f0f0aa83155 - and the online validation says my Windows is genuine, as it should be.

    And I also ran a SFC scan which found no corrupt files.

    Here's the huge, unnecessarily verbose output of MGADiag, which also claims there's no problem...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YR9RM-37CCF-YK6M9
    Windows Product Key Hash: dMyGX8iVlpsGnQIWoxmnaIzLa/g=
    Windows Product ID: 00371-840-0468944-85316
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    
    I can see nothing wrong with that report - were you seeing the 'not genuine' error at the time you ran it?
    If not, try and run it again next time you get the message - it may tell us what's going on.
    Sometimes you can get brief 'non-genuine' errors resulting from a 'race' condition - one part of the OS is updating something while the other is modifying it, and things get confused. usually a reboot sorts that sort of thing out, if the self-repair capability doesn't do it itself.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by FalconFour Sunday, November 14, 2010 10:54 PM
    Sunday, November 14, 2010 4:12 PM
    Moderator

All replies

  • "Falcon4" wrote in message news:10ce2e31-6182-4100-85ab-45389f77ec40...

    Hey there. I've got Windows 7 Professional on my desktop PC, a retail license acquired through my school. Today, it's gone haywire... first, Microsoft Security Essentials popped up randomly, saying Windows didn't pass Genuine validation. Then, I got the update-delivery-failure error popup saying I may be a victim of software counterfeiting. Ugh, I know this debacle... Windows thinks it's not genuine. Usually happens if I didn't enter a key. But I do have a key, a legitimate key, and it's still activated, no less. System Properties shows it's "activated" but shows a link to "Get genuine". It is genuine, dammit.

    I did this: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/d2864a62-c066-4a06-b405-2f0f0aa83155 - and the online validation says my Windows is genuine, as it should be.

    And I also ran a SFC scan which found no corrupt files.

    Here's the huge, unnecessarily verbose output of MGADiag, which also claims there's no problem...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YR9RM-37CCF-YK6M9
    Windows Product Key Hash: dMyGX8iVlpsGnQIWoxmnaIzLa/g=
    Windows Product ID: 00371-840-0468944-85316
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    
    I can see nothing wrong with that report - were you seeing the 'not genuine' error at the time you ran it?
    If not, try and run it again next time you get the message - it may tell us what's going on.
    Sometimes you can get brief 'non-genuine' errors resulting from a 'race' condition - one part of the OS is updating something while the other is modifying it, and things get confused. usually a reboot sorts that sort of thing out, if the self-repair capability doesn't do it itself.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by FalconFour Sunday, November 14, 2010 10:54 PM
    Sunday, November 14, 2010 4:12 PM
    Moderator
  • That's strange. Sure enough, I shut the computer down for the night after running those tests (nVidia driver prevents Standby/Sleep from resuming, just locks up)... and when I booted it up to quote the messages it was giving me on startup, it... well, it didn't give me any errors anymore!

    It had even survived a reboot - I'm a PC repair tech myself and no stranger to race conditions, hung drivers, corrupted states, and who-knows-what-else... and when it survived a reboot, I knew it was time to post ;)

    But on this reboot, no errors, no "not genuine" on the desktop, and System Properties once again shows the "Genuine" logo.

    I've had a similar "genuine" issue in the past that running MGADiag has "stealth-fixed"... but it fixed it right off the bat. This time, it didn't. Hence the post. ;) It'd be really nice if MGADiag would actually tell the user if it made any repairs... lol.

    So, I guess that was a quick fix - some well wishes, and a clicking of heels, and I'm genuine again! Thanks!

    Sunday, November 14, 2010 10:54 PM
  • "Falcon4" wrote in message news:579d5472-1ccb-4db2-9111-e8bc73474213...

    That's strange. Sure enough, I shut the computer down for the night after running those tests (nVidia driver prevents Standby/Sleep from resuming, just locks up)... and when I booted it up to quote the messages it was giving me on startup, it... well, it didn't give me any errors anymore!

    It had even survived a reboot - I'm a PC repair tech myself and no stranger to race conditions, hung drivers, corrupted states, and who-knows-what-else... and when it survived a reboot, I knew it was time to post ;)

    But on this reboot, no errors, no "not genuine" on the desktop, and System Properties once again shows the "Genuine" logo.

    I've had a similar "genuine" issue in the past that running MGADiag has "stealth-fixed"... but it fixed it right off the bat. This time, it didn't. Hence the post. ;) It'd be really nice if MGADiag would actually tell the user if it made any repairs... lol.

    So, I guess that was a quick fix - some well wishes, and a clicking of heels, and I'm genuine again! Thanks!


    Heh!
    You're welcome - good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 15, 2010 4:31 AM
    Moderator