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Back-up fails to recognize most recent back-up disc. RRS feed

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    Back up doesn't seem to be working correctly, I don't get the screen that asks how I wish to back up, I also don't get the screen that says which disc to install to continue back-up. Whats going on with this? I have been using this Live onecare program for about three years.

     

    Saturday, November 22, 2008 4:47 PM

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    Sorry, I'm unable to duplicate the problem because I started a whole new back-up and corrected the problem. Thanks for attempting the assistance.

     

    I can tell you that it didn't open in the normal window that asks "What backup method I wanted to use, Express or ???.

    Tuesday, November 25, 2008 4:27 AM

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    So, what actually happens when you open OneCare and click to start a backup?

    -steve

    Monday, November 24, 2008 4:33 PM
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    Sorry, I'm unable to duplicate the problem because I started a whole new back-up and corrected the problem. Thanks for attempting the assistance.

     

    I can tell you that it didn't open in the normal window that asks "What backup method I wanted to use, Express or ???.

    Tuesday, November 25, 2008 4:27 AM
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    I'm glad you were able to proceed, though the original problem cause remains a mystery. Thanks for reporting back.

    -steve

     

    Tuesday, November 25, 2008 1:38 PM
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