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Microsoft office communicator and CRM customer portal accelerator RRS feed

  • Question

  • Can we integrate Microsoft office communicator to customer portal accelerator by using office communion server web access SDK?

    So that customers logged in to customer portal from internet(using customer portal accelerator website ) will be able to open a chat session with the respective support executive sitting inside the company(support executives are CRM users and will access CRM by using active directory login)

    Monday, February 21, 2011 5:54 PM

Answers

  • Hi Rajesh,

    Yes it's possible but it will be a lot of coding. We extend Office Communicator functionality but it wasn't easy in comparition to normal development. If you want have a normal chat there are 3rd party componenent for Customer Portal (CPA) which allows to chat between portal user and crm user via miranda client. I know at least two solutions of that and at least one support newest CPA

    http://www.wave-access.com/Public_en/Portal.aspx


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Tuesday, February 22, 2011 1:30 AM