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      I have six computers.  I purchased two one care cd's from a retail store.  On my fourth install, which was a new disk being installed one month after my first purchase, I signed in with my live one care password and my most recent install was placed in my subscription and now have one month less on my new disk than I should actually have.

      Where can I find a link to contact someone about this?

    Thursday, March 13, 2008 9:58 AM

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    To remain in compliance with your license, you will need to uninstall from the 4th PC and then install again and subscribe/activate with a different LiveID. You can then use this different LiveID for PC 5 and 6.

    The current limitation is that each subscription is for up to 3 PCs and a LiveID can only have one active subscription associated with it.

    Once you reinstall and subscribe with a new LiveID on PC4, your new subscription will become active. Your original subscription for PCs 1 to 3 will continue as it currently exists, apparently due for renewal in about 11 months. PCs 4 through 6 will be on a new 12 month subscription.

    -steve

     

    Thursday, March 13, 2008 11:12 AM
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