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Windows genuine startup errors RRS feed

  • Question

  • Every now and then when I turn on my computer i get a window open that tells me my windows is not validated and I can only have reduced functionality or type in a new product key and it won't accept the old key when I try it, I shut down the computer and wait a few seconds and reboot it and the error is fixed with no reason why I got the original error just telling me to go to windows genuine web page. I downloaded the update program but it won't install it tells me insufficient space. Where is it trying to install I have lots of room on all 3 of my hard drives and how do I stop this from happening again. I much prefered Windows XP over Vista and would go back to XP if I could. (Actually I prefered Windows 3.1 LOL I never had problems I couldn't fix there).
    Tuesday, February 17, 2009 6:54 PM

Answers

  • Hi wildernand,

      Download the MGA Diag Tool (to your desktop) at http://go.microsoft.com/fwlink/?linkid=52012 and the next the issue occures, login in Reduced Functionality Mode and run the tool. Once the tool launches, click 'Continue'. Once it's done, click 'Copy' and past the report in a new Forum Thread.  If you run it while Vista is running normally, the report will just show that everything is running fine.  The tool needs to be run as the issue is occuring, so I can see what going on. 


    Untill then, the only other thing I can suggest is going to http://microsoft.com/genuine/diag and click the "Start Diagnostic" button. This will check that the computer is setup correctly for Validation. If any setting is found incorrect, the page will either ask you if it can correct it automaticly (itself) or will show you how to do it manually.

    Sorry I couldn't be more help,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 9:16 PM
    • Unmarked as answer by Wildernand Monday, March 2, 2009 1:36 PM
    • Marked as answer by Wildernand Tuesday, March 3, 2009 7:41 PM
    Tuesday, February 17, 2009 9:16 PM
  • Hi Wildernand,

      This is a strange issue. Everything in the Report is showing Vista as Genuine...except the 'Validation Status' line.

      My feeling is that there is something 'not right' with Vista's Licensing Store. What, i'm not sure, but the below steps will regenerate the Store and if that doesn't work, will recreate the Store.

    Please try the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     
    Step set #1 

    1) Open Internet Explorer
    2) A Browser will open, type: %windir%\system32
    into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    6) Hit the Enter key
    7) Reboot 2 times

    Step set #2

    1) Open Internet Browser
    2) Type %windir%\system32
    into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Reboot Twice
    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Monday, March 2, 2009 11:42 PM
    • Marked as answer by Wildernand Tuesday, March 3, 2009 7:41 PM
    Monday, March 2, 2009 11:40 PM

All replies

  • Hi wildernand,

      Download the MGA Diag Tool (to your desktop) at http://go.microsoft.com/fwlink/?linkid=52012 and the next the issue occures, login in Reduced Functionality Mode and run the tool. Once the tool launches, click 'Continue'. Once it's done, click 'Copy' and past the report in a new Forum Thread.  If you run it while Vista is running normally, the report will just show that everything is running fine.  The tool needs to be run as the issue is occuring, so I can see what going on. 


    Untill then, the only other thing I can suggest is going to http://microsoft.com/genuine/diag and click the "Start Diagnostic" button. This will check that the computer is setup correctly for Validation. If any setting is found incorrect, the page will either ask you if it can correct it automaticly (itself) or will show you how to do it manually.

    Sorry I couldn't be more help,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 9:16 PM
    • Unmarked as answer by Wildernand Monday, March 2, 2009 1:36 PM
    • Marked as answer by Wildernand Tuesday, March 3, 2009 7:41 PM
    Tuesday, February 17, 2009 9:16 PM
  • I have performed the diagnostic @ http://microsoft.com/genuine/diag and every thing was ok every time I went there. The next time I get the reduced functionality i will run that other program copy it to a file and upload it to you. Thanks for your time and asistance. The problem isn't frequent happening maybe once every other month or so.
    Saturday, February 21, 2009 7:27 PM
  • It happened again this morning. This is the report you wanted.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {99EB1C1A-171F-4B0A-83A4-E725AAC2AC58}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{99EB1C1A-171F-4B0A-83A4-E725AAC2AC58}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-893180185-3255748648-1870151002</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5626</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0062.2007.0711.1126</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>4F313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-1942008
    Installation ID: 016103670492992632030101325640058683488525195051909821
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEAeqg2/PRrMVYQzUjkaIWQYtSA8vQ6ncANGDusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      WDDT   GATEWA  SYSTEM 
      ASF!   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   GATEWA  CpuPm


     

    Monday, March 2, 2009 1:34 PM
  • Hi Wildernand,

      This is a strange issue. Everything in the Report is showing Vista as Genuine...except the 'Validation Status' line.

      My feeling is that there is something 'not right' with Vista's Licensing Store. What, i'm not sure, but the below steps will regenerate the Store and if that doesn't work, will recreate the Store.

    Please try the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     
    Step set #1 

    1) Open Internet Explorer
    2) A Browser will open, type: %windir%\system32
    into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    6) Hit the Enter key
    7) Reboot 2 times

    Step set #2

    1) Open Internet Browser
    2) Type %windir%\system32
    into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Reboot Twice
    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Monday, March 2, 2009 11:42 PM
    • Marked as answer by Wildernand Tuesday, March 3, 2009 7:41 PM
    Monday, March 2, 2009 11:40 PM
  • It says License files re-installed successfully. So I guess it worked. Thanks if I get that error again I'll try your 2nd sugestion. For now I'll ASSUME it worked. Sorry I just had to say it that way. You will just have to forgive me, I never had probs with XP but have had millions with Vista. (I'm not exagerating by very much just a little).  I'll remove the alert at the end of March unless it happens again.

    Thanks for your help :)
    Tuesday, March 3, 2009 7:40 PM