how to update with new software disc RRS feed

  • Question

  • Howdy,
    This is Peter and i asked the dude at Staples that if i bought a new disc of one care if i could update that way and he said yes but when i tried it said to uninstall original one i have used for the last year ( and LOVE it). so i did and then the new one says that i have to renew just like i never bought the new software.So i want to know the next step because the install process never did ask for the new product key or anything. I am not running any protection now so an answer as soon as possible would be very much appreciated
    Thanks in advance.
    • Moved by Stephen BootsMVP, Moderator Monday, December 29, 2008 12:23 PM renewal question (Moved from Windows Live OneCare Update to Windows Live OneCare General)
    Monday, December 29, 2008 2:59 AM



    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.


    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    I'm moving this post to the General topic folder.

    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, December 29, 2008 12:22 PM