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Something install/uninstall troubleshooter found RRS feed

  • Question

  • I have the utility running right now.  I saw a program I wanted to uninstall and when I tried finding it in add/remove program it wasn't there, so I used the troubleshooter.  It turned out the icon was an undeleted shortcut so I deleted it.  However I did notice that the uninstaller had some peculiar things on there.

    First off, It lists AVG 2012 5 times.  Is there any reason why that is, as the add/remove program only shows one AVG 2012 on it.

    Second, There are two entries that are listed as "name not available".  How do I uncover which programs are associated with them?  I have a hunch on one of them but not the other.  I do notice an option up on top called not listed, and I assume that is for if the troubleshooter doesn't know the name of the program.

    I don't need to uninstall anything at the moment but those entries seem odd.

    Sunday, November 6, 2011 4:40 AM

All replies

  • Alright...I know this isn't an issue with the fix-it program itself but there is an icon on the lower left of the troubleshooter window that says microsoft fix-it, so it pertains to this forum.  And I know since this isn't an issue with the program itself this may not be answered but there isn't any other forum that can answer these issues.

    Sunday, November 6, 2011 4:55 AM
  • Hi UniquelyDistant,

    I see two question.

    The first is why there are multiple entries found for some of the products you are looking at through the Program Install and Uninstall Troubleshooter. You will find many vendors including Microsoft laydown multiple MSI packages but will hide them. The ARP (Add and Remove Programs, Vista and later – Programs and Features) points to either the base MSI or in most cases a bootstrapper program that will chain packages.

    The “name not available” is another great question.  This can occur if the MSI package was not authored with this information which is very rare, or more likely that state of the installation is not complete.  If the Display Name data is available the Program Install and Uninstall Troubleshooter will display it.

    If you elect to use the Program Install and Uninstall Troubleshooterto remove any of these you can bring the program back if you want to.  Be prepared to:

    • Install the program again
    • Use a System Restore point.  For operating systems that have this functionality, the Program Install and Uninstall Troubleshooter will enable and create a Use a System Restore point.

    You might find this information of use - http://blogs.msdn.com/b/astebner/archive/2011/11/23/10241056.aspx

    Happy Uninstalling.  J


    Thursday, March 29, 2012 4:12 PM