Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Can't RENEW after paying online to MS Billing RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I am frustrated with One Care and have spent too much time trying to RENEW.

    My subscription came due and expired on May 21 while I was out of town.  I called

    MSD OC this morning and paid $52.95 to renew my account.

     

    Now, I can't use OC at all because it wants to charge me another RENEWAL charge.

    Help!  I'm readu to run out and get a Mac!!  Smile

     

     

    Friday, June 6, 2008 3:39 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    It may take a day or so for your subscription status to update.

     

    Friday, June 6, 2008 9:21 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    It may take a day or so for your subscription status to update.

     

    Friday, June 6, 2008 9:21 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Saturday, June 7, 2008 12:32 AM
    Moderator