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I can't get my computer to let me receive my Windows Vista Ultimate bonus packs RRS feed

  • Question

  •  

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89587-014-0000025-71230
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {206D0103-A19F-4A84-BA1B-AE921BA78C31}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{206D0103-A19F-4A84-BA1B-AE921BA78C31}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89587-014-0000025-71230</PID><PIDType>5</PIDType><SID>S-1-5-21-1110361456-3632487867-1862849163</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090109000000.000000+000</Date></BIOS><HWID>55333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00142-014-000002-00-1033-6001.0000-0502009
    Installation ID: 239736049795950614168802427001812545741312570811337965
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RP8F7
    License Status: Initial grace period
    Time remaining: 22860 minute(s) (15 day(s))

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAEAAwACAAAAAwABAAEA6GFc9XQ8AhsQM+IkKkhMkPL0FBiaiKCjFousVqMHji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   010909  APIC1336
      FACP   010909  FACP1336
      HPET   010909  OEMHPET
      MCFG   010909  OEMMCFG
      OEMB   010909  OEMB1336
      SSDT   A M I   POWERNOW




    I bought this computer in January from http://www.cyberpowerpc.com/ and I received it on February 18th.

    Thanks,
    Brian

    Thursday, February 26, 2009 2:40 AM

Answers

  • Hi shootfirst6501,
    Your diagnostic report indcates you are running a Retail version of Windows, rather than a system builder version:

    Windows License Type: Retail

    This could simply be because you have not yet activated Windows. Please see this thread, and verify that Windows is activated.

    If it has been, please let me know by replying to this thread and we'll pursue other possibilities.

    Regards,
    Jenifer
    • Marked as answer by JeniferA Monday, March 2, 2009 4:47 PM
    Thursday, February 26, 2009 5:06 PM

All replies

  • Hi shootfirst6501,
    Your diagnostic report indcates you are running a Retail version of Windows, rather than a system builder version:

    Windows License Type: Retail

    This could simply be because you have not yet activated Windows. Please see this thread, and verify that Windows is activated.

    If it has been, please let me know by replying to this thread and we'll pursue other possibilities.

    Regards,
    Jenifer
    • Marked as answer by JeniferA Monday, March 2, 2009 4:47 PM
    Thursday, February 26, 2009 5:06 PM
  • I had no idea my copy of Windows wasn't activated. I've made the appropriate changes and everything's fine! Thanks!

    -B
    Saturday, February 28, 2009 9:03 PM
  • Hello --

    I'm not sure if I'm addressing the right person by asking this, but I submitted a rebate to Dlink for a Wireless Pocket Router in March of 2009 along with the bonus pack rebate access code RC5D-J4AM. When I first received my access code, I copy-and-pasted it to a notepad document to ensure I would have exactly what I had been sent. I submitted everything the rebate asked for and was denied because "A Bonus Pack Rebate Access Code was not submitted." They sent me a card in the mail asking for a resubmission of the code, which I did, and I was denied yet again.

    My question is, what should I do to get my rebate check? I called Dlink, and I was directed to www.dlink.com by Kim, the Dlink customer service representative that assisted me today, but she didn't say what I should do when I got there. My name is listed as "Carrigan" on both rebate submissions, and I told them on the card that my name is actually "Corrigan." I told this to Kim, but she didn't think it would make a difference. She said the code I gave them wasn't on their list, but there's no chance of a mistake on my end. I have photocopies of everything I sent both times, and the code is exactly as what I got from the beginning.

    What should I do?

    Thanks,
    Brian
    Friday, October 9, 2009 7:10 PM