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Fresh Vista install, will not activate. RRS feed

  • Question

  • My Laptop was slowing down so I decided to give it a fresh install as I do from time to time, I completed it and got the message that the "License Key is Invalid" and that I have "30 days to activate"

    This is the first time I've done this since a hardware failure, I still have my sticker on the underside of my laptop and while it's worn I can still read the key fine but it won't accept my key.

    I've read that the Bios might not match the OEM key because of the repair, but my Key on the sticker should be okay. I thought Phone activation may solve the problem but I'm not given the option, Can anyone help?

    Thanks Paul.

    Friday, January 3, 2014 1:10 PM

Answers

  • Thank you again, Yes, it's an OEM copy, I have used it every time I've re-installed it no bloatware, I feel a bit stupid for not including all this basic info when asking for help.

    My product key on the COA sticker is not working it's saying that it is "does not appear to be a valid Windows Vista product key", it's a little worn but I am 99% sure what I have input is correct. If it's wrong is there any way to get

    I've just tried the recovery media as a test and it wouldn't work, I assume due to the repair.

    My laptop is a Toshiba but they don't really have any way of contacting them.

    Thank you for all your help,

    Paul.

    Saturday, January 4, 2014 3:53 PM

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    If you can't access the desktop....
     
    If you do not have access to the Start Button:
     1) Login to Vista and click the option that brings up Internet Explorer.
     2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
     4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
     5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 3, 2014 1:47 PM
    Moderator
  • My version is Microsoft Vista Home Premium, sorry for missing that out, and thank you very much for getting back to me so quickly I struggled getting any help or way to ask for help.

    Thank you Paul Bridson

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {78B06ECD-F23F-43DB-8B99-661B853D6C43}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78B06ECD-F23F-43DB-8B99-661B853D6C43}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2802903277-1021972365-512848622</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>*</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>94323507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0022014
    Installation ID: 015022339945834260984825361622197994138701384611222734
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Initial grace period
    Time remaining: 41580 minute(s) (28 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTSDPSsSvGGg5CmuJGIj9am8vSm4dR/8sysVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            TOSCPL        Herring
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW
      ASF!               DMA        AMDTBL  

    Friday, January 3, 2014 5:55 PM
  • It looks to me as if you may have reinstalled using retail media, rather than the manufacturer's Recovery media - but still used the Manufacturer's Product Key rather than the one on your COA sticker.

    You need to change the Product Key to the one on the COA sticker, using the Change Product Key option on the System properties page, and activate that - possibly by phone. 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 3, 2014 11:36 PM
    Moderator
  • Thank you again, Yes, it's an OEM copy, I have used it every time I've re-installed it no bloatware, I feel a bit stupid for not including all this basic info when asking for help.

    My product key on the COA sticker is not working it's saying that it is "does not appear to be a valid Windows Vista product key", it's a little worn but I am 99% sure what I have input is correct. If it's wrong is there any way to get

    I've just tried the recovery media as a test and it wouldn't work, I assume due to the repair.

    My laptop is a Toshiba but they don't really have any way of contacting them.

    Thank you for all your help,

    Paul.

    Saturday, January 4, 2014 3:53 PM
  •  0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 4, 2014 6:20 PM
    Moderator
  • That could be hugely helpful, I've been looking for something like that to help me.

    I will get back if I'm able to sort it thanks, Paul.

    Saturday, January 4, 2014 6:56 PM
  • My code is pretty clear but I've tried many variations using all the combinations of digits that are a little worn just in case but none have worked, does the COA key need phone activation? or something similar? I'm sure my fist attempt is correct.

    Should I post a portion of my key thats most worn? It's not bad I've seen bad one's.

    Thanks Paul.

    Monday, January 6, 2014 10:05 AM
  • Try this..

    Recreate the Licensing Store with the correct data.

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  - what EXACT error message do you get (if any)? 

    Once complete, run another MGADiag report and post back with the results.     

    if it fails, please post ONLY the last 3 groups of characters of the COA Key


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 6, 2014 10:20 AM
    Moderator
  • I just got the same, "your windows product key appears to be invalid"

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {78B06ECD-F23F-43DB-8B99-661B853D6C43}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78B06ECD-F23F-43DB-8B99-661B853D6C43}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2802903277-1021972365-512848622</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>*</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>94323507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTSDPSsSvGGg5CmuJGIj9am8vSm4dR/8sysVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            TOSCPL        Herring
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW
      ASF!               DMA        AMDTBL 

    It won't let me post pictures as it can't verify my account so I'm just trying to sort that.

    Thanks Paul.

    Monday, January 6, 2014 11:52 AM
  • You can request verification here...

    http://social.microsoft.com/Forums/en-US/ceb31cd8-39fc-4af9-ac77-1dff965dfcf0/verify-your-account-10?forum=reportabug

    ... or you can upload the picture to a fileshare site, and insert a 'broken' link to it here - simply change the http at the front of the link to hxxp and paste it in (either I can change it at my end, or I can edit your post to correct it and it'll stick)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 6, 2014 12:40 PM
    Moderator
  • This is the only one with a real Question mark but it's not bad.

    http://postimg.org/image/luc0ren4p/

    Here is the other two

    http://postimg.org/image/v3zdsb1rr/

    http://postimg.org/image/4wr0wd1gv/

    Thanks Paul


    Monday, January 6, 2014 12:54 PM
  • Hmmm - not good!

    they look to me like

    X3K88

    MVVJQ/MVV?Q  (maybe a Q??) - but the two 'V' look different to each other
    4C84Y/4Q84Y


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 6, 2014 1:21 PM
    Moderator
  • I think the photo's make it look worse.

    I have X3K88/X3KB8

    MVVJQ the V's look the same on the sticker

    4C84Y

    Never tried a Q instead of the C

    But will give it a go.

    Thanks Paul

    Monday, January 6, 2014 1:50 PM
  • Looking at it again, I think the Q is unlikely - the upright seems to go all the way to the top.

    If you want to post the other two sections, let me know, and I'll delete the earlier posts do that they can't be 'mined' by some unscrupulous nerd. :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 6, 2014 2:17 PM
    Moderator
  • I have got a number for Microsoft and called them after two attempts at the right code the guy said this is why you need to be really carful with the sticker and put the phone down on me lol.

    He said it should just work not need activating so I'm trying to contact Toshiba at the minute, my ne motherboard is a toshiba part and running the same bios so I'm hoping they can get OEM to work.

    Thanks for all your help, Paul.

    Tuesday, January 7, 2014 3:38 PM
  • First-level support is unfortunately staffed by script-readers, rather than people with any knowledge.

    The OEM_SLP Key should 'just work', it's true - but occasionally something blocks the reading of the SLIC table, or damages it, and that's when the COA Key comes in handy.

    It's a shame that MS didn't realise the poor resilience of the COA sticker on laptops early enough to change the rules - and more of a shame that the most OEM's largely ignored the evidence and refused to place the COA sticker in a less 'dangerous' place such as the battery compartment (like Dell and one or two others do). Back in the days of XP, most laptops were way more expensive than desktops - so the people who used them were mostly businessmen, on desks, Since that time, laptops have become cheaper than desktops - and people are using them on their laps (surprise!) with the resulting wear and tear on the stickers increasing as a result.

    Come back if you get no joy from Tosh, and we'll keep trying. :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 10, 2014 12:08 PM
    Moderator