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Windows 7 64 Bit Home Validation Failing/Crashing RRS feed

  • Question

  • My Wife's laptop is getting a message saying the windows isn't geniune, but it is.  It came with this Acer laptop.

    I try running the validation in internet explorer or chrome, and both browsers crash saying they are unresponsive.

    I read on another post to download the MGADT.  So I did.  I ran it, and here are the results...  How can I fix this?  Thanks!!!

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {FFF8E124-1FE9-44DE-A3C7-6CDF58D19564}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Paula Ileana\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80004005

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FFF8E124-1FE9-44DE-A3C7-6CDF58D19564}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3084821839-3509700300-1599116046</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5736Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20100817000000.000000+000</Date></BIOS><HWID>7BBA3607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:29:2010 07:27

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEI1xJp2oQs+SxKCh085Q7WFj9Gyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS ACRPRDCT

      FACP ACRSYS ACRPRDCT

      HPET ACRSYS ACRPRDCT

      BOOT ACRSYS ACRPRDCT

      MCFG ACRSYS ACRPRDCT

      ASF! ACRSYS ACRPRDCT

      SLIC ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

     

    Saturday, April 2, 2011 10:56 PM

Answers

  • OK, I got it working.  Here's what I did:

    I tried the SFC /SCANNOW.  It was failing @ 40%, with a general error message.

    I then tried restoring the computer to March 24th.  It appeared to work initially, but the WGA validation error message still came up.

    I tried the SFC /SCANNOW again after the restore.  Same result.

    I ran the diagnostic tool again, and it was saying the same thing.  

    I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.

    I ran the diagnostic tool again, and was no longer getting the file error.  

    Restarted the computer.  When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.

    It then realized that all was well.  

    Thanks for the help!

    Sunday, April 3, 2011 5:07 PM

All replies

  • "FUNCTOR" wrote in message news:113c9455-5d5a-49a2-a882-66e817bddd9d...

    My Wife's laptop is getting a message saying the windows isn't geniune, but it is.  It came with this Acer laptop.

    I try running the validation in internet explorer or chrome, and both browsers crash saying they are unresponsive.

    I read on another post to download the MGADT.  So I did.  I ran it, and here are the results...  How can I fix this?  Thanks!!!

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80004005

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     


    You have two problems - one of which may be caused by the other.
     
    Your immediate problem is that there is a File Mismatch (highlighted above) which needs to be repaired.
    Try a System Restore back to about the 26th March  if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone..
     
     
    If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 2:58 AM
    Moderator
  • OK, I got it working.  Here's what I did:

    I tried the SFC /SCANNOW.  It was failing @ 40%, with a general error message.

    I then tried restoring the computer to March 24th.  It appeared to work initially, but the WGA validation error message still came up.

    I tried the SFC /SCANNOW again after the restore.  Same result.

    I ran the diagnostic tool again, and it was saying the same thing.  

    I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.

    I ran the diagnostic tool again, and was no longer getting the file error.  

    Restarted the computer.  When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.

    It then realized that all was well.  

    Thanks for the help!

    Sunday, April 3, 2011 5:07 PM
  • "FUNCTOR" wrote in message news:3fb268fa-089e-4029-9d03-a2ed060e8289...

    OK, I got it working.  Here's what I did:

    I tried the SFC /SCANNOW.  It was failing @ 40%, with a general error message.

    I then tried restoring the computer to March 24th.  It appeared to work initially, but the WGA validation error message still came up.

    I tried the SFC /SCANNOW again after the restore.  Same result.

    I ran the diagnostic tool again, and it was saying the same thing.  

    I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.

    I ran the diagnostic tool again, and was no longer getting the file error.  

    Restarted the computer.  When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.

    It then realized that all was well.  

    Thanks for the help!


    Well done!
    Good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 3, 2011 5:50 PM
    Moderator