Answered by:
Windows 7 64 Bit Home Validation Failing/Crashing

Question
-
My Wife's laptop is getting a message saying the windows isn't geniune, but it is. It came with this Acer laptop.
I try running the validation in internet explorer or chrome, and both browsers crash saying they are unresponsive.
I read on another post to download the MGADT. So I did. I ran it, and here are the results... How can I fix this? Thanks!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {FFF8E124-1FE9-44DE-A3C7-6CDF58D19564}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Paula Ileana\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80004005
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FFF8E124-1FE9-44DE-A3C7-6CDF58D19564}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3084821839-3509700300-1599116046</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5736Z</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20100817000000.000000+000</Date></BIOS><HWID>7BBA3607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2010 07:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEI1xJp2oQs+SxKCh085Q7WFj9Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Saturday, April 2, 2011 10:56 PM
Answers
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OK, I got it working. Here's what I did:
I tried the SFC /SCANNOW. It was failing @ 40%, with a general error message.
I then tried restoring the computer to March 24th. It appeared to work initially, but the WGA validation error message still came up.
I tried the SFC /SCANNOW again after the restore. Same result.
I ran the diagnostic tool again, and it was saying the same thing.
I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.
I ran the diagnostic tool again, and was no longer getting the file error.
Restarted the computer. When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.
It then realized that all was well.
Thanks for the help!
- Marked as answer by Darin Smith MS Monday, April 4, 2011 8:19 PM
Sunday, April 3, 2011 5:07 PM
All replies
-
"FUNCTOR" wrote in message news:113c9455-5d5a-49a2-a882-66e817bddd9d...
My Wife's laptop is getting a message saying the windows isn't geniune, but it is. It came with this Acer laptop.
I try running the validation in internet explorer or chrome, and both browsers crash saying they are unresponsive.
I read on another post to download the MGADT. So I did. I ran it, and here are the results... How can I fix this? Thanks!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80004005
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
You have two problems - one of which may be caused by the other.Your immediate problem is that there is a File Mismatch (highlighted above) which needs to be repaired.Try a System Restore back to about the 26th March if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone..
If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 3, 2011 2:58 AMModerator -
OK, I got it working. Here's what I did:
I tried the SFC /SCANNOW. It was failing @ 40%, with a general error message.
I then tried restoring the computer to March 24th. It appeared to work initially, but the WGA validation error message still came up.
I tried the SFC /SCANNOW again after the restore. Same result.
I ran the diagnostic tool again, and it was saying the same thing.
I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.
I ran the diagnostic tool again, and was no longer getting the file error.
Restarted the computer. When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.
It then realized that all was well.
Thanks for the help!
- Marked as answer by Darin Smith MS Monday, April 4, 2011 8:19 PM
Sunday, April 3, 2011 5:07 PM -
"FUNCTOR" wrote in message news:3fb268fa-089e-4029-9d03-a2ed060e8289...
OK, I got it working. Here's what I did:
I tried the SFC /SCANNOW. It was failing @ 40%, with a general error message.
I then tried restoring the computer to March 24th. It appeared to work initially, but the WGA validation error message still came up.
I tried the SFC /SCANNOW again after the restore. Same result.
I ran the diagnostic tool again, and it was saying the same thing.
I copied the dll with the error from my other Windows 7 64-bit laptop and replaced it on the problem laptop.
I ran the diagnostic tool again, and was no longer getting the file error.
Restarted the computer. When I got the message saying that Windows wasn't genuine, I clicked the button to get Genuine.
It then realized that all was well.
Thanks for the help!
Well done!Good luck.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 3, 2011 5:50 PMModerator