M Salcido,
You can also renew your subscription by Logging-in to https://billing.microsoft.com
Sign-in using your Live ID.
Click on the status of your subscription.
You will have there a link to renew.
If you need further assistance you can always contact support.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2