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KB892130 update cannot be installed RRS feed

  • Question

  •  

    > Hello,
    > im having the same problem.
    > first - where i find the zone alarm in my PC (XP SP2)?
    > second - after disabled the NODE32 the problem not fixed and still can't
    > install WGA.

    >
    > Many thanks if you can assist
    > Eli

    Monday, May 26, 2008 8:15 PM

Answers

  • joseph4all,

     

     

    Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Wednesday, May 28, 2008 6:21 PM

All replies

  • joseph4all,

     

     

    Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Wednesday, May 28, 2008 6:21 PM
  • Diagnostic Report (1.7.0095.0):I hop I have posted this correctly. Yes, I am having the same problem.  Help!
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-D769V-T47D4-P4WQG
    Windows Product Key Hash: rqyc24KoW2U93h2mdaisLMkicm0=
    Windows Product ID: 76488-OEM-2280414-98714
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {742CE4E8-3525-439A-BDC4-25973762CF73}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{742CE4E8-3525-439A-BDC4-25973762CF73}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4WQG</PKey><PID>76488-OEM-2280414-98714</PID><PIDType>3</PIDType><SID>S-1-5-21-1246832-4094820008-2990682313</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DM164A-ABA M380N</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.28    </Version><SMBIOSVersion major="2" minor="3"/><Date>20040827000000.000000+000</Date></BIOS><HWID>8435376F01848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17445</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65646</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63562</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Wednesday, June 18, 2008 11:19 PM
  • Re: "Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage..."

     

    Hi. I'm having the same problem even though my system keeps passing the genuine validations you posted links to here and that I found from the windows update downloads (I'll post the results below). The problem I'm having seems to stem from a repair re-installation of Windows XP - everything seems to be running relatively smoothly, except that when I get a notification that updates are needed and go to download them, they appear to download til completely, then I get an error message that it couldn't be completed. So I just went myself and searched out, downloaded, then installed the various updates the Windows Update site had listed for my machine (so it's not the downloading thing - and the installs went fine - no errors). When I go back to check my udate history there tho, the Update site doesn't seem to recognize that the updates have been completed. I think this is somehow connected to the fact that I've discovered that my "Automatic Updates" Control Panel seems to be "locked" into the preferences made before the repair install. It appears "dimmed" and when I tried to search out and troubleshoot the associated files, it is listed as "Hidden". I was able to change this in a couple of sub-folders, but I can't find the original master folder to change it too. There are no problems with any of the otehr control panels.

     

    On the windows update site, I was stuck at not being able to downloading the Windows Genuine Advantage Validation Tool (KB892130) (which is probably why the earlier automatic updates and history isn't working...) until I followed your advice here and did the online validation thing, rebooted and when I came back to the update site, then I finally got the option to download and install Windows XP Service Pack 3 (after 2 days of private search 'n install hell) - thought your advice had fixed things (thanks), but no go - it ended in error also.

     

    Is there any way to fix this without doing another complete restore, etc?

     

    Thanks for your help.

     

    Karen

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2QFRH-WHVFD-MP3J6
    Windows Product Key Hash: fu3pCcFBAOeV8rU1cvhJ7zbiOH0=
    Windows Product ID: 76477-OEM-2148794-01074
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4CF77B17-599D-4C10-A3E3-4EF126D2DB4C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4CF77B17-599D-4C10-A3E3-4EF126D2DB4C}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MP3J6</PKey><PID>76477-OEM-2148794-01074</PID><PIDType>3</PIDType><SID>S-1-5-21-2898965084-3348753186-1204412942</SID><SYSTEM><Manufacturer>P4M80P</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060608000000.000000+000</Date></BIOS><HWID>36CA34E701842063</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T2682</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Thursday, June 19, 2008 5:00 AM
  • Ok, I kept on searching through the help boards and found a couple of other posts that seemed to match my problems and... behold... the automatic windows update site is now working! Not exactly perfectly - it still doesn't acknowledge the updates I had previously manually downloaded and installed (including Service Pack 3), but it's again completely downloading the suggested updates, etc correctly - and it is acknowledging it's own updates.

     

    I'm not sure exactly which of the solutions I tried were the clinchers, cos I ended up doing them all right after eachother (while waiting for Service Pack 3 to painfully download - nothing else to do but keep on reading and assimilating) before rebooting and daring to try the automatic thing again - so I'll list them all in the order I did them in.

     

    I found this post that referred to update problems after a repair installation;

     

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?pg=2&p=1&tid=ccf0f043-fdde-447e-8fcc-f3ae47158c9e&dg=microsoft.public.windowsupdate&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&sloc=en-us

     

    and followed the Microsoft Bulletin link suggested in it, (which was very helpful and easy to follow); http://support.microsoft.com/kb/943144 - I think this might have the most useful solution to my situation that I found!

     

    I also used the http://www.microsoft.com/genuine/ link from this post then a link from another post that ran a windows update diagnostic (http://www.microsoft.com/genuine/diag/)and found that there was a problem with the Active X settings in Explorer 7 which were affecting the Update Site's ability - but I was still getting error messages there before rebooting and having success at the update site - so not sure how important that was... The activex download and manual install suggestions failed - but are fine now, so...

     

    I followed the suggestions in this link; http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3197353&SiteID=25 from Lori's suggestions ("...you can register its missing DLLs yourself..."). This was easy to do.

     

    Then I (eventually) found, manually downloaded, then installed Service Pack 3 (http://www.tipandtrick.net/2008/official-windows-xp-sp3-build-5512-final-download-links-from-windows-update/) and nervously waited for the machine to reboot (read some posts about this update causing problems, so...), but I didn't have any of the errors others had. The machine rebooted, loaded the changes and my settings, repaired some registry errors in Windows Live Messenger, then resumed as it should. I then went to the Live Update Site, ran the Express check, and downloaded the suggested updates - it all ran automatically, without errors. The only thing as noted before, is that the site doesn't acknowledge what I'd done before manually (ie it says that the Service Pack 3 download was a failure even tho it wasn't when done by me and my system says it's installed). Oh, and the Automatic Update control panel is still "dimmed out" so I can't make any preference changes - but the rest works fine, so I think I'll just let it rest and not try to fix something that isn't too badly broken - the frozen prefs are as I wanted them anyway.

     

    Thanks hugely to all for the various contributors, posts and links that helped me to this point.

     

    Karen

    Thursday, June 19, 2008 8:23 PM
  • Hey Karen,

     

    Looks like you did perform great research. Also I must caution against downloading service pack updates etc from a non-Microsoft website. You may never truley know what has possibly been slipstreamed into the that non-genuine versionof an update. Hope that makes sense.  Here is an article I wrote previously. Maybe there may be of use information which you didnt locate :-).

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

     

    Take care

     

    Stephen Holm

    WGA Forum Volunteer

     

     

     

    Saturday, June 21, 2008 12:36 AM
  • Had the same problem after repairing a corrupt user account and validating windows using the link in the post fixed my problem. Thanks for the post!!!

    Saturday, June 21, 2008 11:36 PM
  • You are very welcome :-). Take care and if you have further WGA problems please visit us again.

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Sunday, June 22, 2008 7:52 AM
  • joseph4all said:

     

    > Hello,
    > im having the same problem.
    > first - where i find the zone alarm in my PC (XP SP2)?
    > second - after disabled the NODE32 the problem not fixed and still can't
    > install WGA.

    >
    > Many thanks if you can assist
    > Eli



    thank you all that info was helpfull
    all i want to do is download windows live.
    and its sayin to do all this.
    Monday, November 3, 2008 10:11 AM