Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows Update Error/Windows Not Genuine RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    So I've been having some problems with Windows Update and I think it has caused Windows to believe it is not Genuine.  I've tried to install the following updates:

     

    Cumulative Update for Windows Media Center (KB2284742)

    Update for Internet Explorer 8 Compatibility View List (KB2447568)

    Update for Windows 7 (KB2249857)

    Update for Windows 7 (KB2388210)

    Windows Live Essentials 2011 (KB2434419)

     

    When I tell Windows to install them, it works for about 15 seconds (creating a Restore Point), then fails with error code 0x8000FFFF.  This has been going on for over a month, but recently Windows pops up a window that says "This computer is not running genuine Windows" (code 0x8004fe21).  I re-entered my key (I am using Windows 7 Enterprise with a volume license key), and it replies that Windows has been validated and is genuine, but the window continues to appear.  When I click to button to try and "Resolve online now" it tells me that I must install a new copy of Windows + validate or purchase an upgrade.  Are these two problems related?  How can I fix them?  I've downloaded the Microsoft Genuine Advantage Diagnostic Tool, here is the output:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-X47MX
    Windows Product Key Hash: SclJxIuqbc6Z9PsuShi/qADrCV4=
    Windows Product ID: 55041-001-1331355-86558
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C49860F2-F85A-486B-85F7-59005A8100F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C49860F2-F85A-486B-85F7-59005A8100F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-1331355-86558</PID><PIDType>6</PIDType><SID>S-1-5-21-1098760769-705375569-1699386173</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TP45 HP</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090924000000.000000+000</Date></BIOS><HWID>B7B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-001-133135-03-1033-7600.0000-3302010
    Installation ID: 005935800712744673608124987672345863167871160262681094
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X47MX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/3/2010 2:47:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 11:28:2010 10:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAABAAAAAgABAAEAeqhiSOIuRrzanuJfys2ENPIGcgKegML37GgToExY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            092409        APIC1748
      FACP            092409        FACP1748
      MCFG            092409        OEMMCFG
      OEMB            092409        OEMB1748


    Friday, December 3, 2010 7:51 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Robthemansays1" wrote in message news:39d9e54b-9ed6-4211-a736-2cbb09d773c0...

    I am a student and purchased Windows 7 as part of a software bundle provided by the university.  I think we can rule out that I bought a counterfeit version of Windows.

    That being said, seeing as I receive Windows from our university's software distribution center, there is no "System Administrator".  I'm left to troubleshoot these problems on my own.  Any other advice or help would be greatly appreciated.

    Hmmm  - OK.
    You have what appears to be a large number of File Mismatches - however, from the number involved, I suspect that it's more likely that your Licensing Store has become corrupted, and that recreating that should be the first step.
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     
    Once complete, reboot, then run MGADiag again, and post the new report.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, December 6, 2010 10:55 PM
    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:20 PM
    Saturday, December 4, 2010 8:44 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    If the steps that Noel provided don't resolve the issue, please try repairing the problem files using the below steps:

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall.

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Monday, December 6, 2010 10:56 PM
    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:20 PM
    Monday, December 6, 2010 10:55 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Robthemansays1" wrote in message news:115592c7-9391-40f8-a6ee-bfa85d783847...

    So I've been having some problems with Windows Update and I think it has caused Windows to believe it is not Genuine.  I've tried to install the following updates:

     

    Cumulative Update for Windows Media Center (KB2284742)

    Update for Internet Explorer 8 Compatibility View List (KB2447568)

    Update for Windows 7 (KB2249857)

    Update for Windows 7 (KB2388210)

    Windows Live Essentials 2011 (KB2434419)

     

    When I tell Windows to install them, it works for about 15 seconds (creating a Restore Point), then fails with error code 0x8000FFFF.  This has been going on for over a month, but recently Windows pops up a window that says "This computer is not running genuine Windows" (code 0x8004fe21).  I re-entered my key (I am using Windows 7 Enterprise with a volume license key), and it replies that Windows has been validated and is genuine, but the window continues to appear.  When I click to button to try and "Resolve online now" it tells me that I must install a new copy of Windows + validate or purchase an upgrade.  Are these two problems related?  How can I fix them?  I've downloaded the Microsoft Genuine Advantage Diagnostic Tool, here is the output:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-X47MX
    Windows Product Key Hash: SclJxIuqbc6Z9PsuShi/qADrCV4=
    Windows Product ID: 55041-001-1331355-86558
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    Your Windows license is based on an MAK key - which should only be issued by the System Admin of a properly authorised organisation.
    If you are a member of such an organisation, then you should contact your System Administrator for assistance.
    If you are not such a member, then I'm afraid that you've been sold a counterfeit copy of Windows.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 3, 2010 8:58 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    I am a student and purchased Windows 7 as part of a software bundle provided by the university.  I think we can rule out that I bought a counterfeit version of Windows.

    That being said, seeing as I receive Windows from our university's software distribution center, there is no "System Administrator".  I'm left to troubleshoot these problems on my own.  Any other advice or help would be greatly appreciated.

    Friday, December 3, 2010 11:05 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Robthemansays1" wrote in message news:39d9e54b-9ed6-4211-a736-2cbb09d773c0...

    I am a student and purchased Windows 7 as part of a software bundle provided by the university.  I think we can rule out that I bought a counterfeit version of Windows.

    That being said, seeing as I receive Windows from our university's software distribution center, there is no "System Administrator".  I'm left to troubleshoot these problems on my own.  Any other advice or help would be greatly appreciated.

    Hmmm  - OK.
    You have what appears to be a large number of File Mismatches - however, from the number involved, I suspect that it's more likely that your Licensing Store has become corrupted, and that recreating that should be the first step.
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     
    Once complete, reboot, then run MGADiag again, and post the new report.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, December 6, 2010 10:55 PM
    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:20 PM
    Saturday, December 4, 2010 8:44 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    If the steps that Noel provided don't resolve the issue, please try repairing the problem files using the below steps:

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall.

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Monday, December 6, 2010 10:56 PM
    • Marked as answer by Darin Smith MS Wednesday, December 8, 2010 10:20 PM
    Monday, December 6, 2010 10:55 PM