Hot to prevent automatic email tracking for replies of tracked email RRS feed

  • Question

  • We use CRM Outlook client so that user manually tracks emails to CRM if he will. Emails should never be automatically tracked. Now, even if no automatic tracking for emails is enabled, replies for tracked emails are automatically tracked. How can I prevent automatic tracking of reply email?

    Friday, February 13, 2015 9:28 AM

All replies

  • All the replies on tracked emails will be tracked by default.

    If you wish to untrack, you need to hit the untrack button.


    Friday, February 13, 2015 9:31 AM
  • So there is now way to disable this default behavior?
    Friday, February 13, 2015 10:23 AM