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Product Key nightmare is going to drive me to drink. Why is it not accepting my Product Key? RRS feed

  • Question

  • I have an HP Pavilion TX 2000 Tablet notebook.  I am running Vista Ultimate 64 bit.  I have been using Office for the past 2 years w/o any problems.  I just got a Treo Pro smartphone and I went to sync it and when it asks for my Product Key, I enter it and then get the following error message:
    "The key is incorrect.  Verify that you have the correct key, and then retype it."
    However, I made sure that I am typing the correct key.  I uninstalled SP2 thinking that that was the problem but I keep on getting the same error message whether I am using SP1 or SP2.  Please help.  Thanks in advance.
    • Edited by Carey FrischMVP Wednesday, July 29, 2009 1:52 PM Removed excessive question marks.
    Wednesday, July 1, 2009 4:52 AM

Answers

  • Hello smilit1,

    Your HP computer probably came with a Trial installation of Office 2007 Home and Student.  When you purchased and installed Office Professional 2007, it did not uninstall Office 2007 H&S (it's not supposed to).

    Since Office 2007 H&S has never be activated with a perpetual (paid for) license Product Key, it is still demanding that you activate it before using it.  Obviously since you have Office Professional 2007, you have no intentions of activating Office 2007 H&S.

    Go to Control Panel>Programs and double click on Office 2007 H&S to uninstall it.  Restart the computer and visit www.microsoft.com/genuine and do an Office validation.  That should take care of the conflict between the two Office installations.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 7, 2009 4:45 AM

All replies

  • Hello smilit1,

    Under forum announcements, Please Run The Microsoft Diagnostic Tool First
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 1, 2009 2:25 PM
  • Hi smilit1,

    "I just got a Treo Pro smartphone and I went to sync it and when it asks for my Product Key, I enter it "

    What program asked for your product key and what product key did it ask for?

    Office does not have a sync application, so whatever sync application you used, if it was what asked for your product key, I don't think it was refering to the Office Product Key.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, July 1, 2009 4:49 PM
    Wednesday, July 1, 2009 4:49 PM
  • Sorry for the delayed response, I have not been near a computer today. 
    Anyway, the program that asked for the Product Key should be MS Office, it was after I downloaded the software for the active sync for my smartphone and after I performed the Active Sync that it asked for the PK. I thought it was Office because this is what the screen says, 
    At the very top it says, "Microsoft Office Home and Student 2007"
    (which makes no sense because I am looking at the packaging that I purchased and it is clearly Office Professional 2007.)
    Then it says, " Type in your 25-Character Product Key.
    "Although you are not required to enter your product key now, we recommend you do so for ease of validating your Microsoft Office License. 

    Any help would be greatly appreciated.

    I also should add that after I cancel the setup, I get another box that says:
    Microsoft Office Home and Student 2007 configuration has been cancelled.  And then a <close> button.

    I think that something is screwed up with the configuration because it should recognize the software that I purchased and downloaded???
    Thursday, July 2, 2009 7:59 AM
  • Sorry but I can't find the forum announcements tab to run this diagnostic, could you please be more descriptive.  Thanks.
    Thursday, July 2, 2009 8:01 AM
  • Hello smilit1,

      To generate a Diagnostic Report, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    Note: the Announcemnt section is located in the upper area of the main Office Validation Forum page (http://social.microsoft.com/Forums/en-US/genuineoffice/threads).  Once you have found the Announcment section, click on "Please Run The Microsoft Diagnostic Tool First" 

    Thank you,
    Darin MS
    Monday, July 6, 2009 3:32 PM
  • Hi Darin,

    Thanks for the detailed instructions.  Here is the Diagnostic Report.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
    Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
    Windows Product ID: 89587-OEM-7332132-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {303B9947-EB22-4EEB-BA17-B0E032CE740D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{303B9947-EB22-4EEB-BA17-B0E032CE740D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89587-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1796928532-1030646986-3799715731</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx2000 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080418000000.000000+000</Date></BIOS><HWID>44323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3BCCD3C97B1270E</Val><Hash>c8KjYK6tfVOkeEQJm9Nan9Oma+M=</Hash><Pid>81605-903-6551542-65088</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00146-321-300015-02-1033-6000.0000-0302008
    Installation ID: 015022718565652431537191779126733473597126551403922574
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: R933G
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQABAAAABAABAAEAJJTKZhHejjEezEgkonD68fL0Iq4hf+LVDNmsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   HP      POWERNOW
      SLIC   HPQOEM  SLIC-MPC


    Hopefully, this means something to you?  Thanks in advance.

    Monday, July 6, 2009 7:33 PM
  • Hello smilit1,

    Your HP computer probably came with a Trial installation of Office 2007 Home and Student.  When you purchased and installed Office Professional 2007, it did not uninstall Office 2007 H&S (it's not supposed to).

    Since Office 2007 H&S has never be activated with a perpetual (paid for) license Product Key, it is still demanding that you activate it before using it.  Obviously since you have Office Professional 2007, you have no intentions of activating Office 2007 H&S.

    Go to Control Panel>Programs and double click on Office 2007 H&S to uninstall it.  Restart the computer and visit www.microsoft.com/genuine and do an Office validation.  That should take care of the conflict between the two Office installations.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 7, 2009 4:45 AM
  • Dan and Darin: thanks for your help.  That last tip did the trick.  I now don't have to have that annoying pop-up everytime I sync my phone.  Your help is greatly appreciated! 
    Tuesday, July 7, 2009 2:13 PM
  • Thank you, Dan !  I'm researching a similar issue for my dad.  This is exactly what I needed to know. 
    Friday, July 24, 2009 10:45 PM