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Windows Validation problem HELP RRS feed

  • Question

  • When I log on I get a black screen and I keep getting the windows is not geniune message. Heres my diagnostic

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85976
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {21290DB3-10C6-4A6F-B821-6E5B8B43704B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Uncanny88\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21290DB3-10C6-4A6F-B821-6E5B8B43704B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85976</PID><PIDType>1</PIDType><SID>S-1-5-21-26186558-3677958036-4173708219</SID><SYSTEM><Manufacturer>Gateway         </Manufacturer><Model>ID49C           </Model></SYSTEM><BIOS><Manufacturer>Gateway         </Manufacturer><Version>V1.00</Version><SMBIOSVersion major="2" minor="6"/><Date>20100420000000.000000+000</Date></BIOS><HWID>EAAB3B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-0252011
    Installation ID: 010425962196027832190764261920787564962334176150559911
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 4
    Trusted time: 5/8/2012 11:36:36 AM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:7:2012 04:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhaC+7boBmaUW7B7DYg3gTWxF+gD1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      WDRT            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      ASPT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT

    Thanks in advance for the help

    Tuesday, May 8, 2012 3:41 PM

Answers

  • If you don't know what I mean then your license is likely invalid for your use. 

    A kms license is only for sale to volume customers. 

    Where did you get this windows?

    if you purchased it demand your money back.

    Tuesday, May 8, 2012 8:59 PM
    Answerer

All replies

  • Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    You must connect to your KMS server for activation. See your system administrator for assistance.

    Tuesday, May 8, 2012 4:19 PM
    Answerer
  • I don't exactly know what you mean. How do you connect to a KMS server and who would be the system administrator?
    Tuesday, May 8, 2012 8:29 PM
  • If you don't know what I mean then your license is likely invalid for your use. 

    A kms license is only for sale to volume customers. 

    Where did you get this windows?

    if you purchased it demand your money back.

    Tuesday, May 8, 2012 8:59 PM
    Answerer
  • Tuesday, May 8, 2012 9:17 PM
    Moderator
  • I bought the entire computer secondhand from a friend after he bought a Mac and didn't need this one about a year ago. I don't see what that has to do with having knowledge of what a KMS license is. But thanks.
    Tuesday, May 8, 2012 11:34 PM
  • He likely got this license from his place of employment or perhaps his school

    This computer likely shipped with windows 7. Check your documentation or your manufacturers website for instructions on how to reinstall using the recovery partition. You can also order recovery disks from your manufacturer.

    Wednesday, May 9, 2012 12:50 AM
    Answerer