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Validating Windows Problems RRS feed

  • Question

  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23940
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: 6XNGXH4
    ID: bd1e79d2-78bd-495a-a205-fd135d90b4d2
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 10230 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bd1e79d2-78bd-495a-a205-fd135d90b4d2</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23940</PID><PIDType>1</PIDType><SID>S-1-5-21-1085031214-854245398-839522115</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>MS-7036</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050406******.******+***</Date></BIOS><HWID>417F314701844E6D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57246</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, September 10, 2006 5:43 PM

Answers

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Also, your copy of Microsoft Office XP Professional with FrontPage is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Sunday, September 10, 2006 5:45 PM
    Moderator
  • Hello everyone!

     

    I also have a problem validating my copy of Windows XP Home Edition. I installed all the updates afer formatting my laptop (Toshiba) due to a problem with my graphic device. I registered my copy of windows but when I click on Validate Windows IE freezes et nothing appears (I must end IE in the task manager). And I can't downlaod any updates reserved to genuine Win XP users (and I am a genuine one but it doesn't work). It also freezes when I use the WGA diagnostic tool (no diagnostic).

     

    Can someone help me please??

     

    Remark: Everything worked well before I use the Recovery DVD-ROM. I downloaded Windows Beta Defender and IE 7 without any problem (and now I can't :'( )

     

    Thanks

    Sunday, September 10, 2006 7:05 PM
  •  ovich wrote:

    Hello everyone!

     

    I also have a problem validating my copy of Windows XP Home Edition. I installed all the updates afer formatting my laptop (Toshiba) due to a problem with my graphic device. I registered my copy of windows but when I click on Validate Windows IE freezes et nothing appears (I must end IE in the task manager). And I can't downlaod any updates reserved to genuine Win XP users (and I am a genuine one but it doesn't work). It also freezes when I use the WGA diagnostic tool (no diagnostic).

     

    Can someone help me please??

     

    Remark: Everything worked well before I use the Recovery DVD-ROM. I downloaded Windows Beta Defender and IE 7 without any problem (and now I can't :'( )

     

    Thanks

    Windows Genuine Advantage does not validate a copy of Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;916247

     

    Sunday, September 10, 2006 9:20 PM
    Moderator
  • Sorry, I thought it did! Thank you for your post Carey Frisch!

     

    I went on the website http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 and when I start the Diagnostic, I pass the 4 first steps without any problem but it stops at the last step with: verification and IE freezes. Does that mean that MGA isn't working properly and can't connect to Microsoft server correctly? How can I solve this problem please?

    Monday, September 11, 2006 8:06 AM
  • Ovich,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

    Monday, September 11, 2006 6:31 PM
  •  ovich wrote:

    Sorry, I thought it did! Thank you for your post Carey Frisch!

     

    I went on the website http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 and when I start the Diagnostic, I pass the 4 first steps without any problem but it stops at the last step with: verification and IE freezes. Does that mean that MGA isn't working properly and can't connect to Microsoft server correctly? How can I solve this problem please?

     

    Ovich:

     

    I highly suggest going to www.support.microsoft.com and filing a request under XP issues - the machine is having registry permissions issues running ActiveX controls (its hard to really walk you through setting registry correctly on a public forum).

     

    Thanks!

    -phil

    Monday, September 11, 2006 7:26 PM
  • Thank you for your reply Phil!

     

    I use a pre-installed windows XP home edition and I can't fill a request under XP issues (can I ?). I really want to fix this problem asap and if you can help me setting the registry correctly it would be very nice. Is it that difficult?

    Monday, September 11, 2006 9:27 PM
  • ovich:

     

    Check here:

     

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    Registry settings for each computer are different and are hard to narrow down within a forum.

     

    -phil

    Tuesday, September 12, 2006 3:09 AM
  •  

    Hello Ovich,

    I suggest disabling the tpsmain.exe startup item using msconfig.  After restarting try downloading windows defender beta 2 (http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en).

    Click the Continue button (validation required) and give it a good ten minutes to churn.  Once it works the first time there shouldn't be any delay in windows update or anything else that uses that validation mechanism.  Let me know if it works for you.  Thanks.

    Doug 

    Tuesday, September 12, 2006 7:01 AM
  • Hi Doug!

     

    Thanks a lot!!! It works great for me! Everything is ok now!

    Tuesday, September 12, 2006 8:30 AM

All replies

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Also, your copy of Microsoft Office XP Professional with FrontPage is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Sunday, September 10, 2006 5:45 PM
    Moderator
  • Hello everyone!

     

    I also have a problem validating my copy of Windows XP Home Edition. I installed all the updates afer formatting my laptop (Toshiba) due to a problem with my graphic device. I registered my copy of windows but when I click on Validate Windows IE freezes et nothing appears (I must end IE in the task manager). And I can't downlaod any updates reserved to genuine Win XP users (and I am a genuine one but it doesn't work). It also freezes when I use the WGA diagnostic tool (no diagnostic).

     

    Can someone help me please??

     

    Remark: Everything worked well before I use the Recovery DVD-ROM. I downloaded Windows Beta Defender and IE 7 without any problem (and now I can't :'( )

     

    Thanks

    Sunday, September 10, 2006 7:05 PM
  •  ovich wrote:

    Hello everyone!

     

    I also have a problem validating my copy of Windows XP Home Edition. I installed all the updates afer formatting my laptop (Toshiba) due to a problem with my graphic device. I registered my copy of windows but when I click on Validate Windows IE freezes et nothing appears (I must end IE in the task manager). And I can't downlaod any updates reserved to genuine Win XP users (and I am a genuine one but it doesn't work). It also freezes when I use the WGA diagnostic tool (no diagnostic).

     

    Can someone help me please??

     

    Remark: Everything worked well before I use the Recovery DVD-ROM. I downloaded Windows Beta Defender and IE 7 without any problem (and now I can't :'( )

     

    Thanks

    Windows Genuine Advantage does not validate a copy of Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;916247

     

    Sunday, September 10, 2006 9:20 PM
    Moderator
  • Sorry, I thought it did! Thank you for your post Carey Frisch!

     

    I went on the website http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 and when I start the Diagnostic, I pass the 4 first steps without any problem but it stops at the last step with: verification and IE freezes. Does that mean that MGA isn't working properly and can't connect to Microsoft server correctly? How can I solve this problem please?

    Monday, September 11, 2006 8:06 AM
  • Ovich,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

    Monday, September 11, 2006 6:31 PM
  •  ovich wrote:

    Sorry, I thought it did! Thank you for your post Carey Frisch!

     

    I went on the website http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 and when I start the Diagnostic, I pass the 4 first steps without any problem but it stops at the last step with: verification and IE freezes. Does that mean that MGA isn't working properly and can't connect to Microsoft server correctly? How can I solve this problem please?

     

    Ovich:

     

    I highly suggest going to www.support.microsoft.com and filing a request under XP issues - the machine is having registry permissions issues running ActiveX controls (its hard to really walk you through setting registry correctly on a public forum).

     

    Thanks!

    -phil

    Monday, September 11, 2006 7:26 PM
  • Thank you for your reply Phil!

     

    I use a pre-installed windows XP home edition and I can't fill a request under XP issues (can I ?). I really want to fix this problem asap and if you can help me setting the registry correctly it would be very nice. Is it that difficult?

    Monday, September 11, 2006 9:27 PM
  • ovich:

     

    Check here:

     

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    Registry settings for each computer are different and are hard to narrow down within a forum.

     

    -phil

    Tuesday, September 12, 2006 3:09 AM
  •  

    Hello Ovich,

    I suggest disabling the tpsmain.exe startup item using msconfig.  After restarting try downloading windows defender beta 2 (http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en).

    Click the Continue button (validation required) and give it a good ten minutes to churn.  Once it works the first time there shouldn't be any delay in windows update or anything else that uses that validation mechanism.  Let me know if it works for you.  Thanks.

    Doug 

    Tuesday, September 12, 2006 7:01 AM
  • Hi Doug!

     

    Thanks a lot!!! It works great for me! Everything is ok now!

    Tuesday, September 12, 2006 8:30 AM
  • Due to the many different questions in this thread, I am locking this. If you have a new post, please create a new thread.

    Rick, MS
    Friday, September 12, 2008 3:13 PM