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Outlook client Installtion error RRS feed

  • Question

  • I am trying to install CRM 2011 outlook client for office 2007(x86), By clicking setup.exe it give me error and log files. System is 32 bit, frame work 2,3.5 and 4 are installed,administrator access,

     

     

     

    14:14:25|   Info| === Setup bootstrap logging started 8/3/2011 2:14:25 PM ===
    14:14:25|   Info| Bootstrap version: 5.0.9688.583.
    14:14:25|   Info| User: User.
    14:14:25|   Info| Invoked with command line: "path"
    14:14:25|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : path
    14:14:26|   Info| System Memory: 2011439104 Bytes
    14:14:26|   Info| Initializing COM.
    14:14:26|   Info| Initialized COM.
    14:14:26|   Info| No pending reboot detected
    14:14:26|   Info| No reboot required
    14:14:26|   Info| Uninitializing COM.
    14:14:26|   Info| Uninitialized COM.
    14:14:26|  Error| EXCEPTION_UNKNOWN (validator.cpp:COutlookInstalledCheck::Check:325).
    14:14:26|  Error| EXCEPTION_UNKNOWN
    14:14:32|   Info| === Setup bootstrap logging ended 8/3/2011 2:14:32 PM ===
    14:14:32|   Info| === Setup bootstrap logging started 8/3/2011 2:14:32 PM ===
    14:14:32|   Info| Bootstrap version: 5.0.9688.583.
    14:14:32|   Info| User:User.
    14:14:32|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
    14:14:34|   Info| Clean up the BITS downloader.

    14:14:34|   Info| Clean up the BITS downloader.



    Thursday, August 4, 2011 7:30 PM

Answers

  • I have the answer. 

    In short: You need to run Outlook at least once to configure it. 

    Once Outlook is "up and going" then, the Dynamics client installs -- no problems.

    Took me about 30 minutes to figure out. :-)


    --Jeremy Moskowitz, Group Policy MVP
    Saturday, September 3, 2011 5:54 PM
  • One of the CRM Outlook client preregs has been to have at least one Outlook Profile created before installation of the CRM Outlook software.

     

    Remember also that you can have seveal profiles on a machine but you only install the client once.

    Hope that works for you Sarfu.

    Hey there Jeremy , my Group Policy man, nice to see you on the CRM Forums.

    A few others of the old crowd AD/Group Policy are discovering Dynamics.

    Welcome aboard.

     

    /:>

     


    Curtis J Spanburgh
    Saturday, September 3, 2011 7:09 PM
    Moderator

All replies

  • Looks like the machine itself has issues.

    Are you following all the prerequisites.?

     

     


    Curtis J Spanburgh
    Friday, August 5, 2011 1:50 PM
    Moderator
  • I have the answer. 

    In short: You need to run Outlook at least once to configure it. 

    Once Outlook is "up and going" then, the Dynamics client installs -- no problems.

    Took me about 30 minutes to figure out. :-)


    --Jeremy Moskowitz, Group Policy MVP
    Saturday, September 3, 2011 5:54 PM
  • One of the CRM Outlook client preregs has been to have at least one Outlook Profile created before installation of the CRM Outlook software.

     

    Remember also that you can have seveal profiles on a machine but you only install the client once.

    Hope that works for you Sarfu.

    Hey there Jeremy , my Group Policy man, nice to see you on the CRM Forums.

    A few others of the old crowd AD/Group Policy are discovering Dynamics.

    Welcome aboard.

     

    /:>

     


    Curtis J Spanburgh
    Saturday, September 3, 2011 7:09 PM
    Moderator
  • Curtis:

     

    I have an interesting idea (unrelated to this thread), and I'd like to ask a Dynamics MVP like you -- your opinion. Can you give me a buzz?

    Phone contact info on my website: http://www.gpanswers.com/about-us/contact-us.html

    Thanks in advance.


    --Jeremy Moskowitz, Group Policy MVP
    Saturday, September 3, 2011 8:15 PM