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Microsoft telephone scam RRS feed

  • Question

  • I was taken by the microsoft telephone scam. I Called in to microsoft to report a problem ( got tech with indian accent but he said he was in NY.) he wanted to charge me $149 for software serv 1 yr. I had just had a bad experience with Dell they charged me $259 for a year turned out to be for only 4 calls.  They forgot to tell me that or I certainly would not have subscribed.  so when the microsoft tech told me he wanted me to pay $149 to fix the problem and it would be for a years subscription,  i told him no than you i had just spent too much money and i would continue to work on the problem.  the next AM got a call form the supervisor of the tech I had talked to the night before.  He apologized that the tech had not helped and asked permission to access my computer and fix my problem.  I said yes ,after all he was with Microsoft.  He worked awhile then told me he would sell me the software serv for $59 dollars and it would be for a lifetime because his tech should have helped me.  He worked a little longer and asked if I wanted the software serv.  I said yes, it was microsoft after all. He said they only took paypal. (red flag) but they were microsoft.  the paypal screen appeared and my ID was popuiated and I had to put in the password. I did and he put in the amt which i could not see.  There was a problem with his being a vendor.  He told me he would get it fixed and call me the next day.  Ture to his word he called me next day and worked awhile then suggested we try the Pay Pal again.  This time it went through.  He tells me this will take several hours and I should get a cup of coffee or read a book.  I sat at desk but did talk to husband and watch a little TV. I am talking to him via a window on my screen and he answers the same way.  All of a sudden I see a porn page. I asked him what was going on and he said slip of the fingers.  ( another red flag) I told him to be careful and he apologized.  I started watching and I noticed he was not going to microsoft pages.  I asked why, no answer.  soon another Porn page comes up that is about my home town specifically.  I asked him again what was going on... no answer. I told him if it happened again I would hang up and report him......no answer.  He played awhile longer and I started challenging what he was doing. He would not respond.  The more demanding I got of what he was doing he started responding with bad grammar and losing his cool.  He disconnected from me.  I immiately went to PayPal reported him he had charged $99.99.  They froze it and in a few days got back to me saying they had cancelled his priviledges because of fraud.  After I called PayPal I called my bank. Closed my account and my ATM Cards.  Caused a lot of confusion but I was terrified.  My event viewer was pages so l once again erased windows 7 and reloaoded. This is the second time I have done this in a week Dell suggested the same thing.  Now I cannot reload my product key for windows outlook 2010.  Need help cannot find out where to call and get it.

    Friday, November 25, 2011 11:19 PM

Answers

  • This is a well known scam.  See the links posted by Carey.  You were not called by Microsoft.  Microsoft does not cold call and does not collect the personal information necessary to link your computer to your phone number, etc. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 26, 2011 12:34 AM
    Answerer

All replies

  • Friday, November 25, 2011 11:41 PM
    Moderator
  • This is a well known scam.  See the links posted by Carey.  You were not called by Microsoft.  Microsoft does not cold call and does not collect the personal information necessary to link your computer to your phone number, etc. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 26, 2011 12:34 AM
    Answerer
  • That must have been really distressful, upacreek. I would have been annoyed, too, and hung up right away. But it's good that you reformatted your computer system. That should have removed the programs that scammer might have installed. The problem with giving them access is that they can actually copy and download information you have stored there such as your log-ins, personal information and even your bank details. And it'd be difficult a big problem. About the product key, you can contact Microsoft for that. They can look that up from their system and give you the information. That should not be a problem.
    Monday, December 5, 2011 2:34 AM
  • and by the way, do you still have the phone number of the scammer? I strongly recommend you report that to the telephone scams watchdog site http://www.callercenter.com and warn everybody else about the call. That scammer could still be calling people and posting a complaint online can surely help get the word out. 
    Monday, December 5, 2011 2:39 AM