locked
exclamation point exclamation point RRS feed

  • Question

  • Using Sony
    Vaio with pre-installed Windows 7 with valid product key. <o:p></o:p>

    No problems
    for the past 2 years and suddenly Windows 7 is not genuine? <o:p></o:p>

    No one
    answering 866-Microsoft help line.<o:p></o:p>

    Only option
    to pay $109 to activate a product that was genuine when we bought it?<o:p></o:p>

    Why doesn't
    the website have directions on how to validate our GENUINE product key? <o:p></o:p>

    Please
    advise.<o:p></o:p>

    Diagnostic
    Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data--><o:p></o:p>

    Validation
    Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc0000022

    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ

    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=

    Windows Product ID: 00359-OEM-8992687-00016

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5DE93568-3A32-4A9F-9AD1-A412B82C5E57}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A<o:p></o:p>

    Vista WgaER
    Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002<o:p></o:p>

    Windows XP
    Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002<o:p></o:p>

    OGA
    Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002<o:p></o:p>

    OGA
    Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics:
    025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3<o:p></o:p>

    Browser
    Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed<o:p></o:p>

    File Scan
    Data--><o:p></o:p>

    Other
    data-->

    Office Details:
    <GenuineResults><MachineData><UGUID>{5DE93568-3A32-4A9F-9AD1-A412B82C5E57}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-1691754780-4115132644-2062647875</SID><SYSTEM><Manufacturer>Sony
    Corporation</Manufacturer><Model>VPCEB3KFX</Model></SYSTEM><BIOS><Manufacturer>American
    Megatrends
    Inc.</Manufacturer><Version>R1090Y8</Version><SMBIOSVersion
    major="2"
    minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>354E3407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
    Standard
    Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    <o:p></o:p>

    Spsys.log
    Content: 0x80070002<o:p></o:p>

    Licensing
    Data-->

    Input Error: There is no script engine for file extension ".vbs".<o:p></o:p>

    Windows
    Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0001000000000000

    Event Time Stamp: 9:20:2012 18:34

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc<o:p></o:p>



    HWID Data-->

    HWID Hash Current:
    NgAAAAEAAwABAAEAAAACAAAABAABAAEA6GGkPe4yHu76RVLH8tJGKiziWEvkVw5DIid8Slxd<o:p></o:p>

    OEM
    Activation 1.0 Data-->

    N/A<o:p></o:p>

    OEM
    Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC Sony VAIO

    FACP Sony VAIO

    HPET Sony VAIO

    MCFG Sony VAIO

    SLIC Sony VAIO

    SSDT Sony VAIO

    SSDT Sony VAIO<o:p></o:p>


    • Moved by Noel D PatonModerator Tuesday, October 2, 2012 6:28 PM move to appropriate Windows 7 forum (from Windows Vista WGA forum) (From:Windows Vista Validation Issues (Windows Vista))
    Friday, September 21, 2012 2:20 AM

Answers

  • You appear to have possibly a number of problems - have you recently changed Anti-Virus programs at all?

     

    Please first run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 21, 2012 11:28 AM
    Moderator