WGA Diagnostic returns Genuine, but still trapped in reduced functionality RRS feed

  • Question

  • WGA Diagnostic returns Genuine, but still trapped in reduced functionality



    I am trapped in reduced functionality mode.


    Trying to start the Licensing service from a cmd prompt as administrator gives the following error:



    The Software Licensing service is starting.

    The Software Licensing service could not be started.


    A system error has occurred.


    System error 5 has occurred.


    Access is denied.



    I have done a system file scan, which returns with:



    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.


    http://www.microsoft.com/genuine says that my vista doesn’t validate as genuine.


    Running the WGA diag tool. Gives the following response:


    Diagnostic Report (1.9.0006.1):


    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-W74G9-2G9F2-PF739

    Windows Product Key Hash: UyhXvhl8G0xQ1S+AWMowmXCvC10=

    Windows Product ID: 89580-006-3391381-71867

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.0.6001.2.00010100.1.0.001

    ID: {450AD598-31F4-4580-98BD-928BF161A117}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered,

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398


    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 115

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{450AD598-31F4-4580-98BD-928BF161A117}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PF739</PKey><PID>89580-006-3391381-71867</PID><PIDType>5</PIDType><SID>S-1-5-21-1642553458-2063621687-3478027113</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060815000000.000000+000</Date></BIOS><HWID>F0303507018400FA</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110406-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>87E000CE0B2CF74</Val><Hash>tBwvEdSX/Ul/8D8Aq6JRfTiGpaY=</Hash><Pid>73072-OEM-5795405-83207</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software Licensing service is not running.


    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name            OEMID Value                    OEMTableID Value

      APIC                                                      A M I                                  OEMAPIC

      FACP                                                     A M I                                  OEMFACP

      MCFG                                                    A M I                                  OEMMCFG

      OEMB                                                    A M I                                  AMI_OEM


    Wednesday, March 25, 2009 7:08 AM


  • Hello jasper Cph,

       I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      As probably notice, we are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall under Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening and how to fix it.

      We have found that we can categorize the issue into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error, but we need more information on the 'System Error 5".

      This brings me to the options I mentioned.

    1) You can create a Service Request, post the Confirmation Number in this post, and I will have my Engineer troubleshoot the issue. The goals of this option would to first, find out as much information on this variation of the issue and then try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It make take longer to finally resolve you issue.

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution. Hopefully without reinstalling Vista.
    Con: Since you are using a Retail copy of Vista, you may still be within the free support period, but if not, the support would, most likely, cost.

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

    If you decide on Option 1, let me know, go to http://go.microsoft.com/fwlink/?linkid=52029, create the SR and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to help resolve the issue for you.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Wednesday, March 25, 2009 5:09 PM