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Do I need to Uninstall Non Genuine Office first? RRS feed

  • Question

  • Hello!  I have a Dell PC that has MS Office 2007 installed from a company my father worked for.  I purchased MS Office from the Microsoft Store and installed it, however it seems that the Genuine tool is seeing the old product key and therefore deeming it non-genuine.  Do I have to uninstall the old product before I put the new one on?  I don't want to lose all of my contacts, etc,...in Outlook. 

    ThankS

    Wednesday, May 12, 2010 6:56 PM

Answers

  • Hello CDJOHNNY,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 12, 2010 7:49 PM

All replies

  • Hello CDJOHNNY,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 12, 2010 7:49 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, May 18, 2010 6:35 PM