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Office 2003 displays Not Genuine message RRS feed

  • Question

  • Several weeks after I reinstalled MS Office 2003, I started getting a message that my copy of Office was not genuine.  I have 2 home computers and 2 copies of MS Office 2003, so I suspect that the problem is that I may have used the same key on both PCs. 

    A. How can I verify that this is the source of the problem?
    B. If I know which key I used for the problem installation, is it possible to apply the other key without reinstalling Office?

    Diagnostics from the PC with the problem installation follow:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {13E72B41-6776-4847-8DFA-2D7EE9D33220}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13E72B41-6776-4847-8DFA-2D7EE9D33220}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2374148863-2273294372-3780691661</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RX900AA-ABA a6010n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070216000000.000000+000</Date></BIOS><HWID>30303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-1402009
    Installation ID: 226556741462253574020821914840285002327985008162280566
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAnJ8ubYpREKJI5LTUQIJE2vL0bPyONqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Monday, February 8, 2010 1:58 PM

Answers

  • Dan,

    I installed and ran the Jellybean Keyfinder, and it came up with a key that didn't match what was on either of the copies of MS Office that I have, so I don't know what's going on with that.  I also looked through the instructions on editing the registry, and I don't have the courage (or foolishness) to try that.  I think I will just uninstall and reinstall Office and see if that helps.

    Thanks for your suggestions.

    Mark
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 10:34 PM
    Monday, February 8, 2010 6:24 PM

All replies

  • Hello BDux82,

    Under some circumstances, you can change the nongenuine product key to your genuine product key without having to reinstall Office.

    Please refer to this MS KB for more information:  http://support.microsoft.com/default.aspx/kb/895456


    The Magical Jellybean Keyfinder is a small harmless keyfinding utility that has been on the internet for years.  You can use it to discover the product key used to install Office.

    Hopefully the situation will turn out to be that you have one genuine full retail license for Office, so that you will be able to replace the nongenuine Office license with the Genuine one.  Full retail licenses for Office are permitted by the End User Licensing Agreement to be installed and activated on two of your computers at the same time.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 8, 2010 5:00 PM
  • Dan,

    I installed and ran the Jellybean Keyfinder, and it came up with a key that didn't match what was on either of the copies of MS Office that I have, so I don't know what's going on with that.  I also looked through the instructions on editing the registry, and I don't have the courage (or foolishness) to try that.  I think I will just uninstall and reinstall Office and see if that helps.

    Thanks for your suggestions.

    Mark
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 10:34 PM
    Monday, February 8, 2010 6:24 PM