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Windows Genuine Advantage Notification (KB905474) installation failure RRS feed

  • Question

  • I am going round in circles trying to install this.  My software is genuine (came with Dell) so I have no qualms with validation BUT each time I click the install icon the end result is installation failure.  XP2, lots of HD (200G) 512 RAM, Nortonm Internet security (which I've already disabled once to try installation but it didn't work anyway).  Any ideas?
    Sunday, May 28, 2006 5:02 PM

Answers

  • DONRN,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    Thanks,

    Thursday, July 6, 2006 2:26 PM

All replies

  • DONRN,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    Thanks,

    Thursday, July 6, 2006 2:26 PM
  • I'm having same trouble.  OS re-installed OK (same machine),  but further software updates don't install, including Genuine Advantage.  Says software is downloaded ... but install error each time !  Hope there's a solution !  Here's the data dump :

     

    ----------------------------------------------------------------------------------------------------

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-R9TRW-GT9R2-6JTPH
    Windows Product Key Hash: l0lIf/Jt/3lbeNt0mXjZhqvZlwM=
    Windows Product ID: 55276-011-6694863-22313
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 33c638ad-b412-493c-bef1-b44c66f0c1fa
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>33c638ad-b412-493c-bef1-b44c66f0c1fa</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-6JTPH</PKey><PID>55276-011-6694863-22313</PID><PIDType>5</PIDType><SID>S-1-5-21-1614895754-1993962763-854245398</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20011022000000.000000+000</Date></BIOS><HWID>1E2E310F0184DF5A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    -------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    Wednesday, March 28, 2007 10:05 PM