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Issues installing connector on Vista RRS feed

  • Question

  •     Recently installed new WHS PP1 on  a new PC.  The server is working greaqt with my 2 XP clients, one is xp home and one xp pro.

    My issue is with Vista.   I've tried everything I can think of, 'Run as administrator', copy to desktop(from WHS software folder) and run in XP compatibility mode.  I've tried it with antivirus on/off, defender on/off, and firewall on/off. 

    keeps giving me a screen with this message:  an error occurred that prevented the Windows Home Server Connector from completing successfully

    It occurs after the status says 'registering product' and then something quick about 'publishing' but its too quick to see.


    Some info on the machine:
    Acer Laptop
    Vista Home premium
    d-link wireless adaptor connected to d-link router running as a wireless access point.

    I can see alll of the WHS shares, but without the connector can't do the backups.

    any help is appreciated.

    Rich
    Tuesday, February 24, 2009 12:43 AM

Answers

  • I've gone ahead and installed a "real" copy of Vista on the laptop and the connector software installs easily.  Apparently there was something weird in the OEM install.  I had just re-installed the OEM version a month ago, but that machine has always been a little weird when installing stuff.

    Thanks for trying.

    Rich
    • Marked as answer by RichB315 Saturday, February 28, 2009 11:23 PM
    Saturday, February 28, 2009 11:23 PM

All replies

  • RichB315 said:

        Recently installed new WHS PP1 on  a new PC.  The server is working greaqt with my 2 XP clients, one is xp home and one xp pro.

    My issue is with Vista.   I've tried everything I can think of, 'Run as administrator', copy to desktop(from WHS software folder) and run in XP compatibility mode.  I've tried it with antivirus on/off, defender on/off, and firewall on/off. 

    keeps giving me a screen with this message:  an error occurred that prevented the Windows Home Server Connector from completing successfully

    It occurs after the status says 'registering product' and then something quick about 'publishing' but its too quick to see.


    Some info on the machine:
    Acer Laptop
    Vista Home premium
    d-link wireless adaptor connected to d-link router running as a wireless access point.

    I can see alll of the WHS shares, but without the connector can't do the backups.

    any help is appreciated.

    Rich


    Can you check the event logs on your Vista PC and see if there are any error messages around the times you try to install the Connector software?  (Click Start, right click Computer, select Manage, Event Viewer, Windows Logs)
    Tuesday, February 24, 2009 1:03 AM
    Moderator
  • I found this in the application log
    *********************888

    Log Name:      Application
    Source:        HomeServer
    Date:          2/23/2009 8:22:19 PM
    Event ID:      1794
    Task Category: (7)
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      Lori-PC
    Description:
    The description for Event ID 1794 from source HomeServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:


    the message resource is present but the message is not found in the string/message table

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="HomeServer" />
        <EventID Qualifiers="36863">1794</EventID>
        <Level>3</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-02-24T01:22:19.000Z" />
        <EventRecordID>4796</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Lori-PC</Computer>
        <Security />
      </System>
      <EventData>
      </EventData>
    </Event>
    ****************************************

    This was in the system log

    **********************
    Log Name:      System
    Source:        PlugPlayManager
    Date:          2/23/2009 8:21:31 PM
    Event ID:      263
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      Lori-PC
    Description:
    The service 'WHSConnector' may not have unregistered for device event notifications before it was stopped.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="PlugPlayManager" />
        <EventID Qualifiers="32768">263</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-02-24T01:21:31.000Z" />
        <EventRecordID>26227</EventRecordID>
        <Channel>System</Channel>
        <Computer>Lori-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>WHSConnector</Data>
      </EventData>
    </Event>


    *******************************

    Please let me know if I can provide anything else that may bea clue.

    Tuesday, February 24, 2009 1:26 AM
  • Bump...Anybody?

    Wednesday, February 25, 2009 5:50 PM
  • RichB315 said:

    Bump...Anybody?



    If you install the toolkit,  and run the troubleshooter does it provide any information? Note, the toolkit will tell you that the version numbers do not match. You can ignore this error. This is not why you are having trouble.

    Also, you can run the troubleshooter in advanced mode for more detail. Download the manual for these instructions.

    Thanks
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Wednesday, February 25, 2009 10:37 PM
    Moderator
  • The only issue that the troubleshooter shows is that it can't connect to the secure internal website.


    in advanced mode it fails two tests:

    4.12  check enroll 56000 - id.xml
    4.13  check enrollid6000 - id.xml

    each fails with the message:  The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    My WHS server is a default install.  Only avast WHS and disc management add-ins.

    Can't figure out if it's a WHS or a Vista issue.
    Thursday, February 26, 2009 12:43 AM
  • RichB315 said:

    The only issue that the troubleshooter shows is that it can't connect to the secure internal website.


    in advanced mode it fails two tests:

    4.12  check enroll 56000 - id.xml
    4.13  check enrollid6000 - id.xml

    each fails with the message:  The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    My WHS server is a default install.  Only avast WHS and disc management add-ins.

    Can't figure out if it's a WHS or a Vista issue.



    If the other clients can connect, this is a problem with the Vista client. Can you verify that the following ports are configured in your firewall on the client:

    Service or Protocol

    Ports

    Scope

    HTTP

    TCP 55000

    Subnet

    HTTPS

    TCP 56000

    Subnet

    Windows Home Server Computer Backup

    TCP 8912

    Subnet

    Windows Home Server Transport Service

    TCP 1138

    Subnet

     


    Thanks
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Thursday, February 26, 2009 1:15 AM
    Moderator
  • Lara,

    I don't knoww how to find these settings.

    I looked in the windows firewall exception list, but see none of the settings you show there.

    If you caqn point me in he right direction I would appreciate it.

    Rich
    Thursday, February 26, 2009 1:59 AM
  • RichB315 said:

    Lara,

    I don't knoww how to find these settings.

    I looked in the windows firewall exception list, but see none of the settings you show there.

    If you caqn point me in he right direction I would appreciate it.

    Rich



    Hi Rich,

    Are you using the Windows firewall or other 3rd party software?
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Thursday, February 26, 2009 5:21 PM
    Moderator
  • Windows Firewall.
    Thursday, February 26, 2009 9:39 PM
  • I've gone ahead and installed a "real" copy of Vista on the laptop and the connector software installs easily.  Apparently there was something weird in the OEM install.  I had just re-installed the OEM version a month ago, but that machine has always been a little weird when installing stuff.

    Thanks for trying.

    Rich
    • Marked as answer by RichB315 Saturday, February 28, 2009 11:23 PM
    Saturday, February 28, 2009 11:23 PM