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    I installed Windows 7 on my computer, and now my System Page indicates no Product Key number, and no option to Activate Windows, and there is a message that says "Product Key: Status Not Available" and "Status Not available" ????  There was a product key there before?  I upgrade and there is no way for me to validate my new purchased software.

    I suspect my computer has been acting as a media server (without my knowledge or consent) because I have Windows licenses on my computer from Windows Starter (?) Windows Sarter n (?) Windows Starter m (?) all the way up to Windows Enterprise (?) of which should not be, I have only installed Windows Vista Ultimate and Windows 7.  I suspect those licenses are referencing the computer's server, and overriding my attempts to Activate Windows 7 as a personal computer, which is what I purchased my computer for.
    Friday, February 19, 2010 10:43 PM

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    Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again.  Do you have a solution for that?
    ICUnow

    Hello ICUnow,

      Posting the output from the Dagnostic Report is require for any further troubleshooting of your issue on the forums. If that is not acceptable to you, you may go to http://support.microsoft.com/gp/contactwga for additional assistance, but they will, most likely, require you to run the MGA Diag, as well.

     As to the last diagnostic tool you downloaded from go.microsoft, and from Microsoft.com, with only a vague description and without any sort of details (such as the URL you downloaded from, the name of the file downloaded and so on), I have no solution to offer. I can only assume you downloaded something from a site you mistook as Microsoft.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:46 PM
    Monday, February 22, 2010 11:27 PM

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    Hello ICUnow,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    Friday, February 19, 2010 11:02 PM
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    Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again.  Do you have a solution for that?
    ICUnow
    Friday, February 19, 2010 11:20 PM
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    Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again.  Do you have a solution for that?
    ICUnow

    Hello ICUnow,

      Posting the output from the Dagnostic Report is require for any further troubleshooting of your issue on the forums. If that is not acceptable to you, you may go to http://support.microsoft.com/gp/contactwga for additional assistance, but they will, most likely, require you to run the MGA Diag, as well.

     As to the last diagnostic tool you downloaded from go.microsoft, and from Microsoft.com, with only a vague description and without any sort of details (such as the URL you downloaded from, the name of the file downloaded and so on), I have no solution to offer. I can only assume you downloaded something from a site you mistook as Microsoft.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:46 PM
    Monday, February 22, 2010 11:27 PM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-D2R7C-PBP3Y-B4G7M
    Windows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=
    Windows Product ID: 69831-640-1780577-45389
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {BE3AC12A-A8A1-4927-949F-E720DDC1F84C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE3AC12A-A8A1-4927-949F-E720DDC1F84C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-3027711172-2578270419-1829997100</SID><SYSTEM><Manufacturer>Viglen                         </Manufacturer><Model>GENIE D865GLC                  </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0036.P07.0305191051</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date></BIOS><HWID>B8BB3607018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80070005
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAnJ8ki44uJO3050jgLvrix4iIwg5qLvj/lsU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL D865GLC 
      FACP INTEL D865GLC 
      WDDT INTEL OEMWDDT 
      SLIC HPQOEM SLIC-MPC


    Tuesday, November 2, 2010 6:13 PM
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    "abdul muqeet1" wrote in message news:f241ce88-05c0-49fc-b379-8ef976cdf7da...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-D2R7C-PBP3Y-B4G7M
    Windows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=
    Windows Product ID: 69831-640-1780577-45389
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE3AC12A-A8A1-4927-949F-E720DDC1F84C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-3027711172-2578270419-1829997100</SID><SYSTEM><Manufacturer>Viglen                         </Manufacturer><Model>GENIE D865GLC                  </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0036.P07.0305191051</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date></BIOS><HWID>B8BB3607018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL D865GLC 
      FACP INTEL D865GLC 
      WDDT INTEL OEMWDDT 
      SLIC HPQOEM SLIC-MPC



     

    --

    Your Viglen computer has a copy of Windows 7 installed using an HP recovery disk, and a KMS client license Key.
    The script file that the licensing system uses to validate Windows  is missing, probably as part of a hack to get the license to work, and a couple of other files are tampered with.
    This would appear to be a new type of attack - Darin may want more details on it for future reference - but there is no way that this machine can be made legal and safe without a reformat/reinstall using legal media.
    From where did you acquire the license key and disks for this install?
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 3, 2010 8:05 AM
    Moderator
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {93132AB3-DB31-4692-B84C-8A7375573EFD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93132AB3-DB31-4692-B84C-8A7375573EFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1239768925-171963621-668403228</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEA36FG</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1140Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20101006000000.000000+000</Date></BIOS><HWID>0FB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0342011
    Installation ID: 022065920903390376928412148693047895095735954243267846
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2011 6:49:26 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:13:2011 19:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAAADAAAABAABAAEA6GHUei7lmlFSx455YNos4jYXWEuCR+BB5DbgG1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            HPQOEM        SLIC-MPC
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    Thursday, March 17, 2011 4:57 PM
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    Please repost your report to your OWN, NEW thread - it avoids confusion for all.

    Having said that, your installation ofWindows is counterfeit, being based on an HP SLIC table while the machine is a Sony. The Key is the infamous Lenovo key which was stolen before Win 7 was released - and was never legally installed on any machine.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 18, 2011 8:55 AM
    Moderator