Answered by:
Cannot validate Windows 7

Question
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I installed Windows 7 on my computer, and now my System Page indicates no Product Key number, and no option to Activate Windows, and there is a message that says "Product Key: Status Not Available" and "Status Not available" ???? There was a product key there before? I upgrade and there is no way for me to validate my new purchased software.
I suspect my computer has been acting as a media server (without my knowledge or consent) because I have Windows licenses on my computer from Windows Starter (?) Windows Sarter n (?) Windows Starter m (?) all the way up to Windows Enterprise (?) of which should not be, I have only installed Windows Vista Ultimate and Windows 7. I suspect those licenses are referencing the computer's server, and overriding my attempts to Activate Windows 7 as a personal computer, which is what I purchased my computer for.Friday, February 19, 2010 10:43 PM
Answers
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Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again. Do you have a solution for that?
ICUnow
Hello ICUnow,
Posting the output from the Dagnostic Report is require for any further troubleshooting of your issue on the forums. If that is not acceptable to you, you may go to http://support.microsoft.com/gp/contactwga for additional assistance, but they will, most likely, require you to run the MGA Diag, as well.
As to the last diagnostic tool you downloaded from go.microsoft, and from Microsoft.com, with only a vague description and without any sort of details (such as the URL you downloaded from, the name of the file downloaded and so on), I have no solution to offer. I can only assume you downloaded something from a site you mistook as Microsoft.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:46 PM
Monday, February 22, 2010 11:27 PM
All replies
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Hello ICUnow,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
Thank you,
Darin MSFriday, February 19, 2010 11:02 PM -
Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again. Do you have a solution for that?
ICUnowFriday, February 19, 2010 11:20 PM -
Darin, MS, the last I downloaded a diagnostic tool from go.microsoft, and from Microsoft.com, I downloaded what I think was a virus, and had to uninstall windows and reinstall it again. Do you have a solution for that?
ICUnow
Hello ICUnow,
Posting the output from the Dagnostic Report is require for any further troubleshooting of your issue on the forums. If that is not acceptable to you, you may go to http://support.microsoft.com/gp/contactwga for additional assistance, but they will, most likely, require you to run the MGA Diag, as well.
As to the last diagnostic tool you downloaded from go.microsoft, and from Microsoft.com, with only a vague description and without any sort of details (such as the URL you downloaded from, the name of the file downloaded and so on), I have no solution to offer. I can only assume you downloaded something from a site you mistook as Microsoft.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:46 PM
Monday, February 22, 2010 11:27 PM -
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: 0xc004c4abWindows Product Key: *****-*****-D2R7C-PBP3Y-B4G7MWindows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=Windows Product ID: 69831-640-1780577-45389Windows Product ID Type: 1Windows License Type: KMS ClientWindows OS version: 6.1.7600.2.00010100.0.0.001ID: {BE3AC12A-A8A1-4927-949F-E720DDC1F84C}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 UltimateArchitecture: 0x00000000Build lab: 7600.win7_gdr.100618-1621TTS Error:Validation Diagnostic:Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Internet Explorer\iexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{BE3AC12A-A8A1-4927-949F-E720DDC1F84C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-3027711172-2578270419-1829997100</SID><SYSTEM><Manufacturer>Viglen </Manufacturer><Model>GENIE D865GLC </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0036.P07.0305191051</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date></BIOS><HWID>B8BB3607018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: N/AHealthStatus: 0x0000000000000000Event Time Stamp: N/AActiveX: Not Registered - 0x80070005Admin Service: Not Registered - 0x80070005HealthStatus Bitmask Output:
HWID Data-->HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAnJ8ki44uJO3050jgLvrix4iIwg5qLvj/lsU=
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC INTEL D865GLCFACP INTEL D865GLCWDDT INTEL OEMWDDTSLIC HPQOEM SLIC-MPC
Tuesday, November 2, 2010 6:13 PM -
"abdul muqeet1" wrote in message news:f241ce88-05c0-49fc-b379-8ef976cdf7da...Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: 0xc004c4abWindows Product Key: *****-*****-D2R7C-PBP3Y-B4G7MWindows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=Windows Product ID: 69831-640-1780577-45389Windows Product ID Type: 1Windows License Type: KMS ClientWindows OS version: 6.1.7600.2.00010100.0.0.001
File Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{BE3AC12A-A8A1-4927-949F-E720DDC1F84C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-3027711172-2578270419-1829997100</SID><SYSTEM><Manufacturer>Viglen </Manufacturer><Model>GENIE D865GLC </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0036.P07.0305191051</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date></BIOS><HWID>B8BB3607018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC INTEL D865GLCFACP INTEL D865GLCWDDT INTEL OEMWDDTSLIC HPQOEM SLIC-MPC
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Your Viglen computer has a copy of Windows 7 installed using an HP recovery disk, and a KMS client license Key.The script file that the licensing system uses to validate Windows is missing, probably as part of a hack to get the license to work, and a couple of other files are tampered with.This would appear to be a new type of attack - Darin may want more details on it for future reference - but there is no way that this machine can be made legal and safe without a reformat/reinstall using legal media.From where did you acquire the license key and disks for this install?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Noel D PatonModerator Wednesday, March 23, 2011 8:03 AM
Wednesday, November 3, 2010 8:05 AMModerator -
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {93132AB3-DB31-4692-B84C-8A7375573EFD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93132AB3-DB31-4692-B84C-8A7375573EFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1239768925-171963621-668403228</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEA36FG</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1140Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20101006000000.000000+000</Date></BIOS><HWID>0FB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0342011
Installation ID: 022065920903390376928412148693047895095735954243267846
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 3/17/2011 6:49:26 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2011 19:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAAADAAAABAABAAEA6GHUei7lmlFSx455YNos4jYXWEuCR+BB5DbgG1xd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
MCFG Sony VAIO
SLIC HPQOEM SLIC-MPC
SSDT Sony VAIO
SSDT Sony VAIO
Thursday, March 17, 2011 4:57 PM -
Please repost your report to your OWN, NEW thread - it avoids confusion for all.
Having said that, your installation ofWindows is counterfeit, being based on an HP SLIC table while the machine is a Sony. The Key is the infamous Lenovo key which was stolen before Win 7 was released - and was never legally installed on any machine.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 18, 2011 8:55 AMModerator