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Problem with genuine Vista RRS feed

  • Question

  • Hallo.

    I have one problem and I really don't know how to solve it so I need your help.

    I have Vista Home premium, which I got when bought a notebook more than two and a half years ago. That Vista was genuine for all that time (Vista is OEM), and I could update windows without problems. About ten days ago I got black screen with message "Your copy of windows is not genuine" in lower right corner for first time. After restart message disappear. After that everything was OK for two days when I got black screen instead background with message "Activation was successful" (?) and the same message in the corner. After restart everything was OK, and after that that appear few times. Also when I try to update windows, sometimes (three times) I got the message "You may be victim of counterfeiting" otherwise I got message that windows is up to date, and I know it isn't. Only on september, 08 I updated windows with success (I don't now how). After that I couldn't anymore.

    Now funny things about problems. 

    - In Control Panel -> System and Maintenance -> System -> Windows activation it says Windows is activated with key which is on the sticker, on laptop back.

    - I did a validation on MS site and it says that windows is genuine.

    - I checked status with MGADiag and I also can see that windows is genuine.

    - This happens from time to time, not always but I can't answer why.

    - I checked computer with many apps but computer is virus, malware, spyware free.

    Question is - Why this happens and how can I solve this problem, when apparently windows is genuine, and it works for more than two and a half years with same key which is now.

    I'm really sorry about my english, but it is not my native language.

    Wednesday, September 16, 2009 7:23 PM

Answers

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!


    Carey Frisch
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:49 PM
    Thursday, September 17, 2009 1:57 AM
    Moderator
  •  OK, here it is.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-QM384-WKX3C-Q7H2D
    Windows Product Key Hash: 0INRksjxGPfRVJtkyPd79cyWjis=
    Windows Product ID: 89578-OEM-7215042-34163
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9F3D1E81-308A-450C-983D-6C1A4464852E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F3D1E81-308A-450C-983D-6C1A4464852E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7H2D</PKey><PID>89578-OEM-7215042-34163</PID><PIDType>8</PIDType><SID>S-1-5-21-2736714376-20402615-3030956948</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>9E333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65265</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-150-434163-02-1033-6002.0000-2482009
    Installation ID: 072152578171018105893012881843119443121262327252220156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q7H2D
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAQAAwABAAEAAwABAAAAAwABAAEAeqhkdoUU5iZhLhU/0wGsK+pOKtlqDI3v8vR39rjNWo/ghqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   TOSINV  TOSINV00
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   TOSINV  TOSINV00
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    I hope that's it and thank you, in advance.
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 3:44 AM
  • Hello Wllaxy,

      First off, I can tell you that your Vista does appear Genuine.

      The issue that I believe is occuring is rare, but sometimes an error will occur that will cause Vista to momentarily go into a Non-Genuine state. Vista then recovers immediatly back to the Genuine state.  In theory, you should not even notice the switch except that it can take some Vista systems (such as that Non-Genuine message in the lower right corner) up to two reboots to reset back to the Genuine state.

     While we have not been able to reproduce the issue, we believe it is most likely caused by a semi-incompatible driver that errors when it loads.

      Another possibility is that your Vista has been damaged in some way that is making it act erratically.  This would also account for the Windows Update issues you have been seeing.

      These are, of course, just guesses and I don't know a definite ways to fix the issue. But do have some suggestions that you can try that may help.

    1) try to update as many of your device drivers as possible. (Printers/scanners, Graphic cards, so on) Unfortunatly, I can't get any more detaled instuctions because I don't know what devices you have installed in your PC.

    2) Try a System Scan. The scan will detect and attempt to repair any corrupt or damaged Vista files. 

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    (Note: If you get a message that the scan found corrupt files but was unable to repair some (or all) of them, it's a good indication that your Vista is damaged and you should assumed that it will function erratically because of the damage.  At that point, my only other suggestion would be to backup all your importent files off the PC and reinstall Vista)  


    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 6:50 PM
    Thursday, September 17, 2009 6:45 PM
  • Hallo, Darin!
    Thank you for your help, I did the scan as you said and I got message "Windows resource protection found corrupt files but was unable to fixsome of them". Can I post here CBS.log, just to see it and tell me what files is corrupt and if there is any chance to fix them on some other way.

    I can't see if restart will help because that message appear only from time to time - once in a few days.

    What I can see for now is that I still can't update windows. Is there a solution to do it on some other way? Also I don't understand why I was allowed to update windows on september 08, but not after that day?

    Second thing which is maybe important is that I upgraded BIOS (Phoenix Technology) from v.5.60 to v.6.00 only few days before everything starts.
    Could this upgrade be a reason for everything happens, and if it could how can I downgrade BIOS.

    Thanks in advance,

    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 7:08 PM
  • Hello Wllaxy,

      Unfortunatly, I'm not Vista Support tech, but a WGA Support Tech (specializing in XP, Vista and Office Anti-Piracy tech) so I don't know what a CBS.log exactly is or how to read it. I would suggest the Vista Answers Forum for help with that (http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/)

      You may also try comming at the issue from the Windows Update side.  It's possible that if the Windows Update support can get Updates working again, could resolve the other issues as well. http://social.answers.microsoft.com/Forums/en-US/vistawu/threads is the URL for the Windows Update Support Forums or http://support.microsoft.com/ph/6527#tab0 for their support page.

      As for the Bios Update, that would have only effected the old OEM SLP product Key your Vista was using(the OEM SLP key looks for a Bios flag that would have been over written with the Bios update), but since you have already switched to the COA SLP key, the Bios update should not matter (at least as far as Vista's anti-piracy sub-system is concerned). 

    Hope that's helpful,
    Darin
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 7:47 PM
  • Hallo Darin,
    I tried as you said but I stil ddn't find a real answer.
    Meanwhile, a few hours ago when I turned on the computer I got message that "activation is successfull" and I didn't tried to activate Vista at all.
    I also got the message that I can be victim of counterfeiting again, and couldn't update windows and its components.

    Sad but true.
    • Marked as answer by Wllaxy Friday, September 18, 2009 5:42 PM
    Friday, September 18, 2009 3:42 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!


    Carey Frisch
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:49 PM
    Thursday, September 17, 2009 1:57 AM
    Moderator
  •  OK, here it is.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-QM384-WKX3C-Q7H2D
    Windows Product Key Hash: 0INRksjxGPfRVJtkyPd79cyWjis=
    Windows Product ID: 89578-OEM-7215042-34163
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9F3D1E81-308A-450C-983D-6C1A4464852E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F3D1E81-308A-450C-983D-6C1A4464852E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7H2D</PKey><PID>89578-OEM-7215042-34163</PID><PIDType>8</PIDType><SID>S-1-5-21-2736714376-20402615-3030956948</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>9E333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65265</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-150-434163-02-1033-6002.0000-2482009
    Installation ID: 072152578171018105893012881843119443121262327252220156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q7H2D
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAQAAwABAAEAAwABAAAAAwABAAEAeqhkdoUU5iZhLhU/0wGsK+pOKtlqDI3v8vR39rjNWo/ghqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   TOSINV  TOSINV00
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   TOSINV  TOSINV00
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    I hope that's it and thank you, in advance.
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 3:44 AM
  • Hello Wllaxy,

      First off, I can tell you that your Vista does appear Genuine.

      The issue that I believe is occuring is rare, but sometimes an error will occur that will cause Vista to momentarily go into a Non-Genuine state. Vista then recovers immediatly back to the Genuine state.  In theory, you should not even notice the switch except that it can take some Vista systems (such as that Non-Genuine message in the lower right corner) up to two reboots to reset back to the Genuine state.

     While we have not been able to reproduce the issue, we believe it is most likely caused by a semi-incompatible driver that errors when it loads.

      Another possibility is that your Vista has been damaged in some way that is making it act erratically.  This would also account for the Windows Update issues you have been seeing.

      These are, of course, just guesses and I don't know a definite ways to fix the issue. But do have some suggestions that you can try that may help.

    1) try to update as many of your device drivers as possible. (Printers/scanners, Graphic cards, so on) Unfortunatly, I can't get any more detaled instuctions because I don't know what devices you have installed in your PC.

    2) Try a System Scan. The scan will detect and attempt to repair any corrupt or damaged Vista files. 

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    (Note: If you get a message that the scan found corrupt files but was unable to repair some (or all) of them, it's a good indication that your Vista is damaged and you should assumed that it will function erratically because of the damage.  At that point, my only other suggestion would be to backup all your importent files off the PC and reinstall Vista)  


    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 6:50 PM
    Thursday, September 17, 2009 6:45 PM
  • Hallo, Darin!
    Thank you for your help, I did the scan as you said and I got message "Windows resource protection found corrupt files but was unable to fixsome of them". Can I post here CBS.log, just to see it and tell me what files is corrupt and if there is any chance to fix them on some other way.

    I can't see if restart will help because that message appear only from time to time - once in a few days.

    What I can see for now is that I still can't update windows. Is there a solution to do it on some other way? Also I don't understand why I was allowed to update windows on september 08, but not after that day?

    Second thing which is maybe important is that I upgraded BIOS (Phoenix Technology) from v.5.60 to v.6.00 only few days before everything starts.
    Could this upgrade be a reason for everything happens, and if it could how can I downgrade BIOS.

    Thanks in advance,

    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 7:08 PM
  • Hello Wllaxy,

      Unfortunatly, I'm not Vista Support tech, but a WGA Support Tech (specializing in XP, Vista and Office Anti-Piracy tech) so I don't know what a CBS.log exactly is or how to read it. I would suggest the Vista Answers Forum for help with that (http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/)

      You may also try comming at the issue from the Windows Update side.  It's possible that if the Windows Update support can get Updates working again, could resolve the other issues as well. http://social.answers.microsoft.com/Forums/en-US/vistawu/threads is the URL for the Windows Update Support Forums or http://support.microsoft.com/ph/6527#tab0 for their support page.

      As for the Bios Update, that would have only effected the old OEM SLP product Key your Vista was using(the OEM SLP key looks for a Bios flag that would have been over written with the Bios update), but since you have already switched to the COA SLP key, the Bios update should not matter (at least as far as Vista's anti-piracy sub-system is concerned). 

    Hope that's helpful,
    Darin
    • Marked as answer by Wllaxy Thursday, September 17, 2009 8:48 PM
    Thursday, September 17, 2009 7:47 PM
  • Hallo Darin,
    I tried as you said but I stil ddn't find a real answer.
    Meanwhile, a few hours ago when I turned on the computer I got message that "activation is successfull" and I didn't tried to activate Vista at all.
    I also got the message that I can be victim of counterfeiting again, and couldn't update windows and its components.

    Sad but true.
    • Marked as answer by Wllaxy Friday, September 18, 2009 5:42 PM
    Friday, September 18, 2009 3:42 PM
  • Hallo Darin,

    few minutes ago, new moments showed up, after I started MGATool, and here is the log:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-QM384-WKX3C-Q7H2D
    Windows Product Key Hash: 0INRksjxGPfRVJtkyPd79cyWjis=
    Windows Product ID: 89578-OEM-7215042-34163
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9F3D1E81-308A-450C-983D-6C1A4464852E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F3D1E81-308A-450C-983D-6C1A4464852E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7H2D</PKey><PID>89578-OEM-7215042-34163</PID><PIDType>8</PIDType><SID>S-1-5-21-2736714376-20402615-3030956948</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>9E333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65265</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-150-434163-02-1033-6002.0000-2482009
    Installation ID: 072152578171018105893012881843119443121262327252220156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q7H2D
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAQAAwABAAEAAwABAAAAAwABAAEAeqhkdoUU5iZhLhU/0wGsK+pOKtlqDI3v8vR39rjNWo/ghqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   TOSINV  TOSINV00
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   TOSINV  TOSINV00
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri


    As you can see there is same product key, as it was two days ago, but then was genuine and now was invalid licence. Btw. this is for first time that MGA say that I have invalid licence, so far always is genuine.

    Why this happens, and what can I do to solve my problem?

    Thanks in advance,
    Vladimir

    Friday, September 18, 2009 5:41 PM
  • Hello Vladmir,

      As I wrote above, If you get a message that the scan found corrupt files but was unable to repair some (or all) of them, it's a good indication that your Vista is damaged and you should assumed that it will function erratically because of the damage.  At that point, my only other suggestion would be to either contact Vista support at http://support.microsoft.com or backup all your importent files off the PC and reinstall Vista. 

    Sorry I couldn't be more help,
    Darin MS
    Friday, September 18, 2009 6:10 PM
  • Dear Carey,

    Last week I caught a virus on my notebook hp 530 with vista home basic os. I am following this thread because I received the recovery kit from HP and installed my OS yesterday after hours of updating and it is still updating the software as I write this. It is giving me a error message that I do not have genuine software on tis machine. I corrected the virus problem but now I have a new problem.

    Followed the link above and this was the result of the down load.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {62E2C487-60F3-4EE9-A86C-316E0B1D4F37}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20090918125330353-M:20090918123619247-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62E2C487-60F3-4EE9-A86C-316E0B1D4F37}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1361358097-1582963984-4212538456</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 530 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MVU Ver. F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080318000000.000000+000</Date></BIOS><HWID>0D303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAHWeFAAAAAAAYWECADAgAABg7QiIhjjKARhDs/4hWdo7Xkl9D+HKpniLl7jdumlJfFQ1p6X8ll16Iu/FynKJzlVmIcUn5sYjOVF0H9Oh+hJEw7XKSAShRbcnhS+f9YF4rqWhfhwDRHBs1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxypUpTYFJ/5Q9EhdGhJKYTJsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAnJ9knMLlfnKMruIVSORuV17aFDvy9AR/1PKGJKxWTAGyDQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30D5   
      FACP            HP            30D5   
      HPET            HP            30D5   
      MCFG            HP            30D5   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30D5   
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP


    OK!! i NEED YOU HELP... WHAT DO i DO?????

    THANK YOU VERY MUCH!!

    Nadine
    Friday, September 18, 2009 6:16 PM