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Vista Validation Problem RRS feed

  • Question

  • Hi, I am having problems with Vista not being able to run windows update and cannot use the control panel either.

     

    I ran the diagnostic tool and here are my results. 

     

    Please help.

     

    Tim

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TBJ6Y-3KXWR-YDG8W
    Windows Product Key Hash: pqIurm6olOmia4OVhT2juvtp0lQ=
    Windows Product ID: 89580-309-0432156-71184
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BE854635-7F3F-48B7-9311-F5C274A31A4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE854635-7F3F-48B7-9311-F5C274A31A4B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YDG8W</PKey><PID>89580-309-0432156-71184</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-606747145-725345543</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro3,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP31.88Z.0070.B07.0803051658</Version><SMBIOSVersion major="2" minor="4"/><Date>20080305000000.000000+000</Date></BIOS><HWID>17803607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>971DDA76ED742A2</Val><Hash>vaA9IhCKeXEMUukLMp+mA4VG9zE=</Hash><Pid>72079-337-3677955-55036</Pid><PidType>8</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>85AB550021652A0</Val><Hash>yyrcHEVDyeR5i6B2e7pKa1lns3Y=</Hash><Pid>70145-336-0666802-57059</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Tuesday, April 29, 2008 2:36 PM

Answers

  • Hello Eebel,

     

     In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this Service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

     

      The below are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Tuesday, April 29, 2008 8:55 PM
  •  Darin Smith MS wrote:

     

      Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com 
     

     

    The fact that you are getting a "System Error" just reinforces my opinion that the issue is larger then a Software Licensing problem.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Tuesday, April 29, 2008 10:45 PM

All replies

  • Hello Eebel,

     

     In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this Service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

     

      The below are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Tuesday, April 29, 2008 8:55 PM
  •  

    When I do that, I get the following response.

     

    The Software Licensing service is starting.

    The Software Licensinf service could not be started.

     

    A system error has occured.

     

    System error 53507 has occured.

     

     

    Thanks,

     

    Tim

    Tuesday, April 29, 2008 10:25 PM
  •  Darin Smith MS wrote:

     

      Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com 
     

     

    The fact that you are getting a "System Error" just reinforces my opinion that the issue is larger then a Software Licensing problem.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Tuesday, April 29, 2008 10:45 PM