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Vista Validation Problem

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Hi, I am having problems with Vista not being able to run windows update and cannot use the control panel either.

I ran the diagnostic tool and here are my results.

Please help.

Tim

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TBJ6Y-3KXWR-YDG8W
Windows Product Key Hash: pqIurm6olOmia4OVhT2juvtp0lQ=
Windows Product ID: 89580-309-0432156-71184
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010100.1.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {BE854635-7F3F-48B7-9311-F5C274A31A4B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE854635-7F3F-48B7-9311-F5C274A31A4B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YDG8W</PKey><PID>89580-309-0432156-71184</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-606747145-725345543</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro3,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version> MBP31.88Z.0070.B07.0803051658</Version><SMBIOSVersion major="2" minor="4"/><Date>20080305000000.000000+000</Date></BIOS><HWID>17803607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>971DDA76ED742A2</Val><Hash>vaA9IhCKeXEMUukLMp+mA4VG9zE=</Hash><Pid>72079-337-3677955-55036</Pid><PidType>8</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>85AB550021652A0</Val><Hash>yyrcHEVDyeR5i6B2e7pKa1lns3Y=</Hash><Pid>70145-336-0666802-57059</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Tuesday, April 29, 2008 2:36 PM

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Hello Eebel,

In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this Service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

The below are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com

If you have acces to the Start button:

1) Click the Start button

2) Type: cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: net start slsvc

If you do not have access to the Start button:

1) Click the option Access computer with reduced functionality

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: net start slsvc

Thank you,

Darin Smith

WGA Forum Manager

Tuesday, April 29, 2008 8:55 PM

Darin Smith MS wrote:

Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com

The fact that you are getting a "System Error" just reinforces my opinion that the issue is larger then a Software Licensing problem.

Sorry I couldn't be more help,

Darin Smith

WGA Forum Manager

Tuesday, April 29, 2008 10:45 PM

All replies

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Hello Eebel,

In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this Service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

The below are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com

If you have acces to the Start button:

1) Click the Start button

2) Type: cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: net start slsvc

If you do not have access to the Start button:

1) Click the option Access computer with reduced functionality

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: net start slsvc

Thank you,

Darin Smith

WGA Forum Manager

Tuesday, April 29, 2008 8:55 PM
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When I do that, I get the following response.

The Software Licensing service is starting.

The Software Licensinf service could not be started.

A system error has occured.

System error 53507 has occured.

Thanks,

Tim

Tuesday, April 29, 2008 10:25 PM