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Activation Issue RRS feed

  • Question

  • i have been having problems with my laptop which i bought from a friend 2 weeks ago.its been working fine but three days later it started telling me i had thirty days to activate windows.i gave it back to my friend who gave it back to me telling me he had re-installed windows,activated it ,and it should now be ok.when i checked it said windows had been activated, and it worked fine for another couple of days then the same again...30 days to activate.so i tried activating it but it said wrong product key.i used the phone option to try to activate and the and the guy on the phone confirmed that my windows was genuine and that the product key was genuine and gave me another product key to try but with the same result.....incorrect product key.....HELP

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4JP6X-QQFWM-PJD6G
    Windows Product Key Hash: IC7SsAkEa4W2tHPExRHTpap72s0=
    Windows Product ID: 76588-306-0000007-51940
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00010100.2.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CE0A9479-5EAF-4548-88D3-BA5DE7CD671C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
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    • Split by RickImAPC Thursday, October 9, 2008 3:27 AM New Post
    Wednesday, October 8, 2008 7:09 PM

Answers

  • Frizzy,

    Thank you for visiting the Windows XP Genuine Advantage (WGA) program forums. I notice what you may have already noticed that this is an Unsupported Operating System. Which Operating System are you using? Is it Windows XP?

    To proceed, I'm going to need a little more information. I do believe that Telephone Support is probably going to be the best avenue for support for you, as long as your Operating System is still Supported by Microsoft.

    Here is a link for you, perhaps it is a different number than the one you tried before.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Post back for continued support & we may or may not be able to go from there.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, October 9, 2008 3:10 PM
    Thursday, October 9, 2008 3:40 AM