Answered by:
Activation Issue

Question
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i have been having problems with my laptop which i bought from a friend 2 weeks ago.its been working fine but three days later it started telling me i had thirty days to activate windows.i gave it back to my friend who gave it back to me telling me he had re-installed windows,activated it ,and it should now be ok.when i checked it said windows had been activated, and it worked fine for another couple of days then the same again...30 days to activate.so i tried activating it but it said wrong product key.i used the phone option to try to activate and the and the guy on the phone confirmed that my windows was genuine and that the product key was genuine and gave me another product key to try but with the same result.....incorrect product key.....HELP
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine (WGA unsupported OS)
Validation Code: 6
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-4JP6X-QQFWM-PJD6G
Windows Product Key Hash: IC7SsAkEa4W2tHPExRHTpap72s0=
Windows Product ID: 76588-306-0000007-51940
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00010100.2.0.000
CSVLK Server: N/A
CSVLK PID: N/A
ID: {CE0A9479-5EAF-4548-88D3-BA5DE7CD671C}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
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Result="188743932"/><App Id="D8" Version="10" Result="2103603062"/><App Id="DA" Version="10" Result="2103602443"/><App Id="DB" Version="10" Result="2"/><App Id="DC" Version="10" Result="1310738"/><App Id="DD" Version="10" Result="2130566144"/><App Id="E2" Version="10" Result="451436"/><App Id="E3" Version="10" Result="3"/><App Id="E4" Version="10" Result="1911440"/><App Id="E5" Version="10" Result="82"/><App Id="E6" Version="10" Result="188743932"/><App Id="E7" Version="10" Result="1911296"/><App Id="E9" Version="10" Result="1449736"/><App Id="EA" Version="10" Result="451184"/><App Id="EC" Version="10" Result="16777298"/><App Id="ED" Version="10" Result="451172"/><App Id="EF" Version="10" Result="451364"/><App Id="F0" Version="10" Result="2103570936"/><App Id="F1" Version="10" Result="2103602784"/><App Id="F2" Version="10" Result="-1"/><App Id="F3" Version="10" Result="2103603062"/><App Id="F4" Version="10" Result="2103602467"/><App Id="F5" Version="10" Result="1"/><App Id="F6" Version="10" Result="1"/><App Id="F8" Version="10" Result="451408"/><App Id="F9" Version="10" Result="451352"/><App Id="FA" Version="10" Result="451380"/><App Id="FB- Split by RickImAPC Thursday, October 9, 2008 3:27 AM New Post
Wednesday, October 8, 2008 7:09 PM
Answers
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Frizzy,
Thank you for visiting the Windows XP Genuine Advantage (WGA) program forums. I notice what you may have already noticed that this is an Unsupported Operating System. Which Operating System are you using? Is it Windows XP?
To proceed, I'm going to need a little more information. I do believe that Telephone Support is probably going to be the best avenue for support for you, as long as your Operating System is still Supported by Microsoft.
Here is a link for you, perhaps it is a different number than the one you tried before.
Also you may reference the following site for various Telephone Activation Centers:
http://support.microsoft.com/kb/326851
Post back for continued support & we may or may not be able to go from there.
Rick, MS- Marked as answer by RickImAPC Thursday, October 9, 2008 3:10 PM
Thursday, October 9, 2008 3:40 AM