Answered by:
build 6002 This copy of Windows is not genuine

Question
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Sorry about my piggy back post. I have a computer that has just recently asked me to enter and activation code. I enter the product key, but it says it is invalid. I tried using the slui.exe 4 method, but it only gives me three choices (no country choice).
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {D5EBCDFA-352D-4390-94F8-3F78DDED291A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D5EBCDFA-352D-4390-94F8-3F78DDED291A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3781575511-83189467-3009756210</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730b (AR395US#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDD Ver. F.0D</Version><SMBIOSVersion major="2" minor="4"/><Date>20090319000000.000000+000</Date></BIOS><HWID>E3333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1B1A770090E6586</Val><Hash>LT2jV5hMjOVWt92eadlOidmYGvA=</Hash><Pid>89409-707-9273932-65381</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00146-321-400054-02-1033-6002.0000-1392010
Installation ID: 000044833496249790840323744250843315038401982273957833
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WRMG7
License Status: Notification
Notification Reason: 0xC004F032.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSITiiJ9sd6fzQcApOEm/L0ijlb0mHhyDGsVkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 30DD
FACP HPQOEM 30DD
HPET HPQOEM 30DD
MCFG HPQOEM 30DD
ASF! HPQOEM 30DD
TCPA HPQOEM 30DD
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
DMAR
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhciWednesday, May 19, 2010 1:25 PM
Answers
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Hi wvtis,
I can't be sure, but this sound very much like when my mother's computer had a hard drive start to fail. First it got random errors (even asked for the product key once) and then progressively got worse till it would no longer boot. Again, I can't be sure it it's the same issue. It could be that Vista's system files have been damaged in some way so it can no longer run (maybe by a virus or something) but, ultimatly, the results are the same.
At this point, if you can't boot into Vista at all, you know that you'll need to reinstall Windows. My main concern is for your importent data.
1) If you have backups of the importent data, then no worries, just reinstall using the Windows Recovery Software that came with the computer. (Note: Often times most Manufacturer will include the Recovery Software on the computer's hard drive, instead of including a seperate disk. If this is the case with your computer, it is likely you won't be able to access the recovery software. In this case you will need to contact the Manufacturer for a replacment copy of the software.
2) If you don't have backups then we need to figure out a way for you to access the data from the computer's hard drive.
a) Try booting a number of time and hopefully you will eventually get in. If that happens, copy all your importent files to a thumb drive, removable drive or burn them to a disk. Once you get all your files, reinstall windows using the recovery software as I descrive above.
b) If you can not boot into Windows at all, the only other way, that I can think of, that you might be able to get the importent data off it is to remove the Hard Drive from the laptop and hook it up to another computer. If the laptop's hard drive isn't completly dead, you should be able to use that other computer to navigate to your importent files on the laptop's hard drive.
I know, from experience, that having this happen is no fun at all, but I hope I have been a least a little help in getting you thru it.
Darin MS- Proposed as answer by Darin Smith MS Thursday, May 20, 2010 7:52 PM
- Marked as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
Thursday, May 20, 2010 7:52 PM -
Hello wvtis,
It's easy to check two major subsystems on your computer that may be responsible for the problem, memory and the hard disk drive.
Here's a link that gives you a Microsoft memory checker that you can burn and make a bootable disc: http://oca.microsoft.com/en/windiag.asp
Most hard disk drive manufacturers have utilities that run from within Windows or from a boot CD that test the hard disk drive. Western Digital, Seagate, and Hitachi have them, but AFAIK Toshiba does not have one. Your HP came with PC Doctor, which should have a suite of hardware testing utilities included. Start here: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3687777&lang=en&cc=us&submit=Go%20»
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Proposed as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
- Marked as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
Friday, May 21, 2010 2:49 AM
All replies
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Hello wvtis,
Your Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way. Please try the below steps to recreate the Store with the correct data.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.Thank you,
Darin MS- Proposed as answer by Darin Smith MS Wednesday, May 19, 2010 7:49 PM
- Unproposed as answer by Darin Smith MS Thursday, May 20, 2010 7:52 PM
Wednesday, May 19, 2010 7:48 PM -
When booting up to try your solution, I found my laptop freezing at the "Please wait..." screen. If I try to boot in safe mode (any type), all I get is a cursor and a blank screen. So now not only is my operation system messed up, my computer will not even boot properly.Thursday, May 20, 2010 12:36 AM
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Hi wvtis,
I can't be sure, but this sound very much like when my mother's computer had a hard drive start to fail. First it got random errors (even asked for the product key once) and then progressively got worse till it would no longer boot. Again, I can't be sure it it's the same issue. It could be that Vista's system files have been damaged in some way so it can no longer run (maybe by a virus or something) but, ultimatly, the results are the same.
At this point, if you can't boot into Vista at all, you know that you'll need to reinstall Windows. My main concern is for your importent data.
1) If you have backups of the importent data, then no worries, just reinstall using the Windows Recovery Software that came with the computer. (Note: Often times most Manufacturer will include the Recovery Software on the computer's hard drive, instead of including a seperate disk. If this is the case with your computer, it is likely you won't be able to access the recovery software. In this case you will need to contact the Manufacturer for a replacment copy of the software.
2) If you don't have backups then we need to figure out a way for you to access the data from the computer's hard drive.
a) Try booting a number of time and hopefully you will eventually get in. If that happens, copy all your importent files to a thumb drive, removable drive or burn them to a disk. Once you get all your files, reinstall windows using the recovery software as I descrive above.
b) If you can not boot into Windows at all, the only other way, that I can think of, that you might be able to get the importent data off it is to remove the Hard Drive from the laptop and hook it up to another computer. If the laptop's hard drive isn't completly dead, you should be able to use that other computer to navigate to your importent files on the laptop's hard drive.
I know, from experience, that having this happen is no fun at all, but I hope I have been a least a little help in getting you thru it.
Darin MS- Proposed as answer by Darin Smith MS Thursday, May 20, 2010 7:52 PM
- Marked as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
Thursday, May 20, 2010 7:52 PM -
Thanks. I have been trying to boot up all day. I can now get to the welcome screen, but no further. It freezes after about a minute. Looks likes a reinstall is in my future.Thursday, May 20, 2010 9:41 PM
-
Hello wvtis,
It's easy to check two major subsystems on your computer that may be responsible for the problem, memory and the hard disk drive.
Here's a link that gives you a Microsoft memory checker that you can burn and make a bootable disc: http://oca.microsoft.com/en/windiag.asp
Most hard disk drive manufacturers have utilities that run from within Windows or from a boot CD that test the hard disk drive. Western Digital, Seagate, and Hitachi have them, but AFAIK Toshiba does not have one. Your HP came with PC Doctor, which should have a suite of hardware testing utilities included. Start here: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3687777&lang=en&cc=us&submit=Go%20»
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Proposed as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
- Marked as answer by Darin Smith MS Friday, May 21, 2010 6:49 PM
Friday, May 21, 2010 2:49 AM