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build 6002 This copy of Windows is not genuine RRS feed

  • Question

  • Sorry about my piggy back post.  I have a computer that has just recently asked me to enter and activation code.  I enter the product key, but it says it is invalid.  I tried using the slui.exe 4 method, but it only gives me three choices (no country choice).

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {D5EBCDFA-352D-4390-94F8-3F78DDED291A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D5EBCDFA-352D-4390-94F8-3F78DDED291A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3781575511-83189467-3009756210</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730b (AR395US#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDD Ver. F.0D</Version><SMBIOSVersion major="2" minor="4"/><Date>20090319000000.000000+000</Date></BIOS><HWID>E3333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1B1A770090E6586</Val><Hash>LT2jV5hMjOVWt92eadlOidmYGvA=</Hash><Pid>89409-707-9273932-65381</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400054-02-1033-6002.0000-1392010
    Installation ID: 000044833496249790840323744250843315038401982273957833
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WRMG7
    License Status: Notification
    Notification Reason: 0xC004F032.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSITiiJ9sd6fzQcApOEm/L0ijlb0mHhyDGsVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  30DD   
      FACP   HPQOEM  30DD   
      HPET   HPQOEM  30DD   
      MCFG   HPQOEM  30DD   
      ASF!   HPQOEM  30DD   
      TCPA   HPQOEM  30DD   
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      DMAR           
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci

     

    Wednesday, May 19, 2010 1:25 PM

Answers

  • Hi wvtis,

        I can't be sure, but this sound very much like when my mother's computer had a hard drive start to fail.  First it got random errors (even asked for the product key once) and then progressively got worse till it would no longer boot. Again, I can't be sure it it's the same issue. It could be that Vista's system files have been damaged in some way so it can no longer run (maybe by a virus or something) but, ultimatly, the results are the same.

      At this point, if you can't boot into Vista at all, you know that you'll need to reinstall Windows. My main concern is for your importent data.

    1) If you have backups of the importent data, then no worries, just reinstall using the Windows Recovery Software that came with the computer.  (Note: Often times most Manufacturer will include the Recovery Software on the computer's hard drive, instead of including a seperate disk. If this is the case with your computer, it is likely you won't be able to access the recovery software. In this case you will need to contact the Manufacturer for a replacment copy of the software.

    2) If you don't have backups then we need to figure out a way for you to access the data from the computer's hard drive.

    a) Try booting a number of time and hopefully you will eventually get in.  If that happens, copy all your importent files to a thumb drive, removable drive or burn them to a disk. Once you get all your files, reinstall windows using the recovery software as I descrive above.

    b) If you can not boot into Windows at all, the only other way, that I can think of, that you might be able to get the importent data off it is to remove the Hard Drive from the laptop and hook it up to another computer.  If the laptop's hard drive isn't completly dead, you should be able to use that other computer to navigate to your importent files on the laptop's hard drive.

      I know, from experience, that having this happen is no fun at all, but I hope I have been a least a little help in getting you thru it.

     


    Darin MS
    Thursday, May 20, 2010 7:52 PM
  • Hello wvtis,

    It's easy to check two major subsystems on your computer that may be responsible for the problem, memory and the hard disk drive.

    Here's a link that gives you a Microsoft memory checker that you can burn and make a bootable disc:  http://oca.microsoft.com/en/windiag.asp

    Most hard disk drive manufacturers have utilities that run from within Windows or from a boot CD that test the hard disk drive.  Western Digital, Seagate, and Hitachi have them, but AFAIK Toshiba does not have one.  Your HP came with PC Doctor, which should have a suite of hardware testing utilities included.  Start here:  http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3687777&lang=en&cc=us&submit=Go%20»


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 2:49 AM

All replies

  • Hello wvtis,

    Your Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way.  Please try the below steps to recreate the Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, May 19, 2010 7:49 PM
    • Unproposed as answer by Darin Smith MS Thursday, May 20, 2010 7:52 PM
    Wednesday, May 19, 2010 7:48 PM
  • When booting up to try your solution, I found my laptop freezing at the "Please wait..." screen.  If I try to boot in safe mode (any type), all I get is a cursor and a blank screen.  So now not only is my operation system messed up, my computer will not even boot properly.
    Thursday, May 20, 2010 12:36 AM
  • Hi wvtis,

        I can't be sure, but this sound very much like when my mother's computer had a hard drive start to fail.  First it got random errors (even asked for the product key once) and then progressively got worse till it would no longer boot. Again, I can't be sure it it's the same issue. It could be that Vista's system files have been damaged in some way so it can no longer run (maybe by a virus or something) but, ultimatly, the results are the same.

      At this point, if you can't boot into Vista at all, you know that you'll need to reinstall Windows. My main concern is for your importent data.

    1) If you have backups of the importent data, then no worries, just reinstall using the Windows Recovery Software that came with the computer.  (Note: Often times most Manufacturer will include the Recovery Software on the computer's hard drive, instead of including a seperate disk. If this is the case with your computer, it is likely you won't be able to access the recovery software. In this case you will need to contact the Manufacturer for a replacment copy of the software.

    2) If you don't have backups then we need to figure out a way for you to access the data from the computer's hard drive.

    a) Try booting a number of time and hopefully you will eventually get in.  If that happens, copy all your importent files to a thumb drive, removable drive or burn them to a disk. Once you get all your files, reinstall windows using the recovery software as I descrive above.

    b) If you can not boot into Windows at all, the only other way, that I can think of, that you might be able to get the importent data off it is to remove the Hard Drive from the laptop and hook it up to another computer.  If the laptop's hard drive isn't completly dead, you should be able to use that other computer to navigate to your importent files on the laptop's hard drive.

      I know, from experience, that having this happen is no fun at all, but I hope I have been a least a little help in getting you thru it.

     


    Darin MS
    Thursday, May 20, 2010 7:52 PM
  • Thanks.  I have been trying to boot up all day.  I can now get to the welcome screen, but no further.  It freezes after about a minute.  Looks likes a reinstall is in my future. 
    Thursday, May 20, 2010 9:41 PM
  • Hello wvtis,

    It's easy to check two major subsystems on your computer that may be responsible for the problem, memory and the hard disk drive.

    Here's a link that gives you a Microsoft memory checker that you can burn and make a bootable disc:  http://oca.microsoft.com/en/windiag.asp

    Most hard disk drive manufacturers have utilities that run from within Windows or from a boot CD that test the hard disk drive.  Western Digital, Seagate, and Hitachi have them, but AFAIK Toshiba does not have one.  Your HP came with PC Doctor, which should have a suite of hardware testing utilities included.  Start here:  http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3687777&lang=en&cc=us&submit=Go%20»


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 2:49 AM