locked
Bonus pack disallowed because I couldn't get onto the Internet RRS feed

  • Question

  • I purchased an Acer notebook on 6/28/07.  Despite Acer's tech support help, I was not able to connect to the Internet until after midnight today, 7/1/07.  I registered my copy of Vista as soon as I could after fixing the problem I had with getting onto the Internet.  I hope that this can be taken into account in accepting my request for a Vista Business Bonus Pack.  (I have documentation of the problems from Acer's technical support.)

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-7BCYH-FV3HT-JGD4F
    Windows Product Key Hash: hSTJhTuhiw/so5KQvrZSGnP42ak=
    Windows Product ID: 89576-OEM-7332141-00029
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {45279235-E9E4-4A4A-9128-D0AFF797FB86}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_3E121E02-523-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{45279235-E9E4-4A4A-9128-D0AFF797FB86}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGD4F</PKey><PID>89576-OEM-7332141-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-1472040866-3033849745-978015249</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>TravelMate 4230 </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.24</Version><SMBIOSVersion major="2" minor="33"/><Date>20061215000000.000000+000</Date></BIOS><HWID>EA333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9E310E96F123C40</Val><Hash>4KvjjVzE43hnqAerTnz0rGgjILo=</Hash><Pid>54186-OEM-1793177-33024</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>1787CE96F64E080</Val><Hash>jI6mJp6EPnmXrfXaT09yWYqOXi0=</Hash><Pid>54197-OEM-1693441-41024</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, July 1, 2007 6:58 PM

Answers

  • Dear LeroyPK,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation it appears you purchased your system from Acer.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Monday, July 2, 2007 4:44 PM
  • Hi Leroy,

    I have e-mailed you directly. Please let me know if you do not receive the message.

     

    Thank you,

    Jenifer

    Tuesday, July 10, 2007 10:46 PM

All replies

  • Sunday, July 1, 2007 7:02 PM
    Moderator
  • Dear LeroyPK,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation it appears you purchased your system from Acer.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Monday, July 2, 2007 4:44 PM
  • Windows Vista came preloaded on my Acer TravelMate that was purchased from Milwaukee PC in Kenosha, Wisconsin.  Was that vendor not eligible?  I came across the information for this bonus by way of their website (www.milwaukeepc.com).  The actual link to the bonus has been taken down, presumably because the bonus time period has expired.

     

    Leroy

     

    Friday, July 6, 2007 1:01 AM
  • Hi LeroyPK,

    Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the incident number here? I will then contact you directly.

     

    Thank you,

    Jenifer

    Friday, July 6, 2007 7:58 PM
  • Thank you for helping me out, Jennifer.  The confirmation number is 103895713.

     

    Leroy

    Saturday, July 7, 2007 12:46 PM
  • The copy and paste didn't capture the entire confirmation number.  The correct number is 1038957138.
    Saturday, July 7, 2007 12:48 PM
  • Hi, Leroy,

    I am getting the info I need from Support, then will be in contact with you.

     

    Thanks,

    Jenifer

    Monday, July 9, 2007 5:47 PM
  • Thank you for contacting Microsoft Online Support Service. My name is Bill, and I am glad to work with you. For your reference, the case ID for this service request is SRX1038957138. You can contact me directly by sending an email to v-30byua@mssupport.microsoft.com with the case ID in the subject line.

     

    Thanks for your help, Jennifer!

    Tuesday, July 10, 2007 1:24 AM
  • Hi Leroy,

    I have e-mailed you directly. Please let me know if you do not receive the message.

     

    Thank you,

    Jenifer

    Tuesday, July 10, 2007 10:46 PM