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microsoft office 2007 vs genuine advantage. I replaced my version by an legitimate one but the nag screen is still there: this is not ..... Working goes very slowly now. RRS feed

  • Question

  • I have the same problem as:
    koertvandevelde Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers MedalsFriday, Ju

    ne 12, 2009 8:05 AM
    I use Windows Vista home premium ( Dutch version) 32 bits- I had a version of Microsoft Office enterprise 2007 that was not legitimate. ( Dutch version) After receiving messages from genuine advantage.... I replaced my version by an legitimate one but the nag screen is still there: this is not ..... Working goes very slowly now.
    I uninstalled not legit version of course ( using Revo uninstaller ) then installed legit version - using product key - restarted pc - opened Word: same result ( nag screen) - clicked on nag screen and validated: validation successful ( I can update and download updates). still no

    What can i do?
    Tuesday, June 23, 2009 1:17 PM

Answers

  • No response from user, closing this thread as Answered


    Darin MS
    Monday, July 6, 2009 3:28 PM

All replies

  • Hello PhDs,

      As we mentioned in the thread you refrenced, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread.

      Also, just to confirm, you too were using a non-genuine (Dutch version) copy of Office Enterprise 2007, you uninstalled it using Revo uninstaller, then installed a Genuine copy of Office and while it Validates a Genuine, it still shows the Non-Genuine "Nag" screen?

    If my summery of your issue is not completly accurate, please provide a complete summery of your particular issue.

    Thank you,
    Darin MS
    • Proposed as answer by Sergio197233 Wednesday, June 24, 2009 7:34 AM
    Tuesday, June 23, 2009 8:19 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-V94DP-H4JQG-R97Y4
    Windows Product Key Hash: O5RXssTRMtfsTS+7evtfcucOWdM=
    Windows Product ID: 89576-OEM-8166716-71622
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {6526ED99-6909-4E87-B610-10434AE49F14}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 103
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6526ED99-6909-4E87-B610-10434AE49F14}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R97Y4</PKey><PID>89576-OEM-8166716-71622</PID><PIDType>8</PIDType><SID>S-1-5-21-1040543565-2517252179-3744921369</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080130000000.000000+000</Date></BIOS><HWID>36333507018400FA</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0BBDBEAD9C1586</Val><Hash>8JG86/RJZykebTSpbXCSmRchuRI=</Hash><Pid>89388-707-1141752-65089</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.0.6001.18000
    Nombre: Windows(TM) Vista, Business edition
    Descripción: Windows Operating System - Vista, OEM_COA_SLP channel
    Id. de activación: b13b0123-8661-4ee2-afb7-05c37481686b
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 89576-00162-667-171622-02-2058-6001.0000-1472009
    Id. de instalación: 018886976290193311863301301832131771369014847505202810
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=43473
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=43474
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=43476
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=43475
    Clave de producto parcial: R97Y4
    Estado de la licencia: con licencia

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAQABAAAAAgABAAEA6GGEtn0MdOI8DEaDbFu815CF8vSCA8K9GDkqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Wednesday, June 24, 2009 7:34 AM
  • Hi Darin,

    Here's an extract of Sergio's mgadiag:

    OGA Notifications Data-->
    Cached Result: 103
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    We seem to be seeing this a little more frequently in the OGA forum, people who had a bogus Office installation and then got rid of the bogus installation and installed a genuine one, but are having a devil of a time getting the OGA utility to see that they now have a genuine Office installation.

    Maybe what we need is a little utility that clears the cached result so that the current status can be reflected?  A standalone utility would work, or somehow integrated into the mgadiag utility and executed when the Resolve button is clicked?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, June 24, 2009 5:29 PM
  • Hi Dan,

      I've passed on your reqest (actually I sent it to our Dev first, to see if it's reasonably feasible, then we'll send it to the PMs for approval).

      Currently, what is the manual resolution steps that usually fixs this type of issue (I'm just getting back into Office Validation and am not fully ramped up on the current common issues & resolutions)

    Thanks,
    Darin
    Monday, June 29, 2009 3:10 PM
  • PhDs and Sergio197233,

      Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button.  It will check that your OC is set up correctly to Activate.

      Once you pass the Diagnostic, click the Validate Office button. 

    If Office Validate as Genuine, reboot and see if Office still give the Non-Genuine notification

    If Office validates a non-Genuine the re-run the MAG Diagnostic Report and report.

    Thanks,
    Darin MS
    Tuesday, June 30, 2009 7:52 PM
  • No response from user, closing this thread as Answered


    Darin MS
    Monday, July 6, 2009 3:28 PM