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Invalid product key RRS feed

  • Question

  • please assist me.
    My machine crashed and l formated it installed  XP sp2  using my  dell cd the product  key  is  under my  laptop.
    When l wanted to activate it it says invalid product key. Do you want to tell me that  l  ripped  off by dell  or  what?

    poduct key is: 
    serial #: 00045-486-752-815
    Monday, December 3, 2007 7:04 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, December 3, 2007 2:30 PM
    Moderator
  • Cleomw, 

     

     

          Curious has your machine ever been taken in for any repairs?  There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

    Hopefully this has provided just one example as how this may happen.  Please run the diag test Carey mentioned and post here in the forum so I may analyze your particular situation.  Thank you very much and have day :-).

     

    Stephen Holm, MS

    Tuesday, December 4, 2007 1:19 AM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, December 3, 2007 2:30 PM
    Moderator
  • Cleomw, 

     

     

          Curious has your machine ever been taken in for any repairs?  There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

    Hopefully this has provided just one example as how this may happen.  Please run the diag test Carey mentioned and post here in the forum so I may analyze your particular situation.  Thank you very much and have day :-).

     

    Stephen Holm, MS

    Tuesday, December 4, 2007 1:19 AM