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Cannot activate new Windows 7 Ultmate just bought from university store. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {1FFE29C6-E3B4-4C17-830F-26791AF865B8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Disabled
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1FFE29C6-E3B4-4C17-830F-26791AF865B8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1395847845-3113008023-1780294835</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>A6613007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1FEE5EBDD5D8F12</Val><Hash>EwEofXs8RY1ZIXZZiGqjSAcU0eo=</Hash><Pid>81599-905-0824885-65844</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-613863-01-1033-7601.0000-3202011
    Installation ID: 009804148361769161056746449456947426189512821353007460
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WQ9GY
    License Status: Initial grace period
    Time remaining: 34380 minute(s) (23 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 11/23/2011 1:46:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x8007007e
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAAACAAAAAwABAAEA6GFqZaQFZP6I/fJ7tln4cc5wnv1EJS10+J9yir5BzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    WN09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    Wednesday, November 23, 2011 6:58 AM

Answers

  • "FRO_Brien" wrote in message news:1225245d-5f28-403f-8e23-72e8ebc1d71c...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: WQ9GY
    License Status: Initial grace period
    Time remaining: 34380 minute(s) (23 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 11/23/2011 1:46:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x8007007e
    Admin Service: Not Registered - 0x80070424

    HealthStatus Bitmask Output:


     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    This install is not genuine – and is schizophrenic.
    In one part, the Key is an OEM_SLP Key from a Dell, but in another part, it’s a Retail Key of some kind.
    The WAT service is showing very strange errors, not consistent with the fact that the WAT update is not installed.
    The BIOS SLIC table is inconsistent with its date
     
    This machine has had a Loader installed at some point.
     
    What type of License did you get from the store? an MSDNAA Upgrade , or a retail Upgrade, or what?
    Is the machine’s Recovery partition intact?
     
    At this point, I would recommend starting again from scratch, either using the double-install method to install the Upgrade, or using the Recovery system to revert to the original OS, and then Upgrading that.
    Either way, you will need to back up your data to external media.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, November 23, 2011 9:04 PM
    Wednesday, November 23, 2011 8:06 AM
    Moderator

All replies

  • "FRO_Brien" wrote in message news:1225245d-5f28-403f-8e23-72e8ebc1d71c...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: WQ9GY
    License Status: Initial grace period
    Time remaining: 34380 minute(s) (23 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 11/23/2011 1:46:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x8007007e
    Admin Service: Not Registered - 0x80070424

    HealthStatus Bitmask Output:


     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    This install is not genuine – and is schizophrenic.
    In one part, the Key is an OEM_SLP Key from a Dell, but in another part, it’s a Retail Key of some kind.
    The WAT service is showing very strange errors, not consistent with the fact that the WAT update is not installed.
    The BIOS SLIC table is inconsistent with its date
     
    This machine has had a Loader installed at some point.
     
    What type of License did you get from the store? an MSDNAA Upgrade , or a retail Upgrade, or what?
    Is the machine’s Recovery partition intact?
     
    At this point, I would recommend starting again from scratch, either using the double-install method to install the Upgrade, or using the Recovery system to revert to the original OS, and then Upgrading that.
    Either way, you will need to back up your data to external media.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, November 23, 2011 9:04 PM
    Wednesday, November 23, 2011 8:06 AM
    Moderator
  • I had an IT guy who upgraded me after a virus from Windows Vista (On my dell) to Windows 7. 
    He is no longer around or in business and I did not think to get a windows disk at the time. I was gojng to upgrade to 7 ultimate which we bought from IUPUI bookstore  last week. (Indiana University/ Purdue University @ Indianapolis)
    Tried to upgrade and now cannot activate.

    The new disk we bought has a product key and a MFG Ref: # AVTO 6/16/2011
    What should i do?

    Completely wipe the computer out? OMG!!
    Thanks

    Fred


    Fred
    Wednesday, November 23, 2011 6:06 PM
  • It's the only way to ensure that you are the true owner of the machine, I'm afraid - Who knows what else your 'IT guy' installed along with the Loader?

    You should be able to get a set of Recovery Disks from Dell to return it to Vista - or use the disk that you bought at the store to do a clean install. The manufacturer's ref you gave doesn't give me any hits in Google - which could be either a good or bad thing. Is there a reference on the actual disk? (or packaging, if that's the ref from the disk itself)

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 23, 2011 6:28 PM
    Moderator
  • Oh well........... Story of My life. Thank God I have carbonite & a 3 terabite harddrive.

    What is a ""Loader"??

    Thank you,

    Fred


    Fred
    Wednesday, November 23, 2011 9:10 PM
  • "FRO_Brien" wrote in message news:abaeafbf-47eb-462a-9c25-1ac5767134ad...

    Oh well........... Story of My life. Thank God I have carbonite & a 3 terabite harddrive.

    What is a ""Loader"??

    Thank you,

    Fred


    Fred
     
     
    A Loader, is a hacker’s tool which attempts to fool the Activation and Validation system in Windows into thinking that a counterfeit installation is genuine – generally by disabling certain system actions in some way, and attempting to emulate areas of the BIOS in software.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 23, 2011 10:16 PM
    Moderator