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How to contact a human to resolve 32-bit Windows 10 Insider Preview Build 14915 recurring upgrade failures before Microsoft shuts down system boot?

    Question

    1. 32-bit Windows 10 Pro was created during free upgrade promotion from Windows 7 Pro.
    2. After numerous insider built updates it cannot get beyond build 14915.
    3. By contrast, my 64-bit Windows 10 Pro was created from clean build for free trial promotion. It has been updated to 14931.
    4. The 32-bit build update troubleshooter found and repaired a minor issue which did not fix the post 14915 update issue.
    5. Microsoft's automated support agent referred me to Apple customer support after I mentioned that both 32-bit and 64-bit Windows 10 Pros are virtual machines that have been running without problems for many months on an Apple iMac desktop with quad Intel i7 processor cores.
    6. Microsoft has never responded to my Insider Preview Hub/Forum problem reports and the local Microsoft store support service offers only 15 minutes of training for unskilled users in Windows 10 installation and upgrade.
    Sunday, September 25, 2016 11:53 AM

Answers

  • For Windows 10 insider issues I'd ask over here.

    https://answers.microsoft.com/en-us/insider/forum/insider_wintp

    To start a support incident with product support I'd start here.

    https://support.microsoft.com/en-us/assistedsupportproducts

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Sunday, September 25, 2016 1:10 PM
    Moderator
    1. 32-bit Windows 10 Pro was created during free upgrade promotion from Windows 7 Pro.
    2. After numerous insider built updates it cannot get beyond build 14915.
    3. By contrast, my 64-bit Windows 10 Pro was created from clean build for free trial promotion. It has been updated to 14931.
    4. The 32-bit build update troubleshooter found and repaired a minor issue which did not fix the post 14915 update issue.
    5. Microsoft's automated support agent referred me to Apple customer support after I mentioned that both 32-bit and 64-bit Windows 10 Pros are virtual machines that have been running without problems for many months on an Apple iMac desktop with quad Intel i7 processor cores.
    6. Microsoft has never responded to my Insider Preview Hub/Forum problem reports and the local Microsoft store support service offers only 15 minutes of training for unskilled users in Windows 10 installation and upgrade.

    Good day RSGordon,

    I will try to answer your question or at least address it...

    >> Microsoft has never responded to my Insider Preview Hub/Forum problem reports and the local Microsoft store support service offers only 15 minutes of training for unskilled users in Windows 10 installation and upgrade.

    I am not sure where add how you tried to get the respond, but Microsoft do not have open free support system. If you have MSDN account then you can open a support ticket (paid support according to your account), or you can use the current forum interface, which is a community forum open to all. Here other people might help you find the solution. The forums based on the communities supporters as well as some of the Microsoft team who come to help. You simply ned to find the best forum to post this question.

    * please remember to post more information. If you get an error then you should post it with the question, a screenshot of the error can help in addition in some cases, and so on.

    You can try these forums for example:


    signature   Ronen Ariely
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    Sunday, September 25, 2016 8:54 PM
    Moderator

All replies

  • For Windows 10 insider issues I'd ask over here.

    https://answers.microsoft.com/en-us/insider/forum/insider_wintp

    To start a support incident with product support I'd start here.

    https://support.microsoft.com/en-us/assistedsupportproducts

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Sunday, September 25, 2016 1:10 PM
    Moderator
    1. 32-bit Windows 10 Pro was created during free upgrade promotion from Windows 7 Pro.
    2. After numerous insider built updates it cannot get beyond build 14915.
    3. By contrast, my 64-bit Windows 10 Pro was created from clean build for free trial promotion. It has been updated to 14931.
    4. The 32-bit build update troubleshooter found and repaired a minor issue which did not fix the post 14915 update issue.
    5. Microsoft's automated support agent referred me to Apple customer support after I mentioned that both 32-bit and 64-bit Windows 10 Pros are virtual machines that have been running without problems for many months on an Apple iMac desktop with quad Intel i7 processor cores.
    6. Microsoft has never responded to my Insider Preview Hub/Forum problem reports and the local Microsoft store support service offers only 15 minutes of training for unskilled users in Windows 10 installation and upgrade.

    Good day RSGordon,

    I will try to answer your question or at least address it...

    >> Microsoft has never responded to my Insider Preview Hub/Forum problem reports and the local Microsoft store support service offers only 15 minutes of training for unskilled users in Windows 10 installation and upgrade.

    I am not sure where add how you tried to get the respond, but Microsoft do not have open free support system. If you have MSDN account then you can open a support ticket (paid support according to your account), or you can use the current forum interface, which is a community forum open to all. Here other people might help you find the solution. The forums based on the communities supporters as well as some of the Microsoft team who come to help. You simply ned to find the best forum to post this question.

    * please remember to post more information. If you get an error then you should post it with the question, a screenshot of the error can help in addition in some cases, and so on.

    You can try these forums for example:


    signature   Ronen Ariely
     [Personal Site]    [Blog]    [Facebook]    [Linkedin]

    Sunday, September 25, 2016 8:54 PM
    Moderator
  • Thank you for explaining why I received no response. My mistake in joining the Insider Preview to contribute feedback to the Windows 10 developers since I used multiple atypical 32-bit and 64-bit configurations. My Setup and Installation activities were never a problem. After multiple updates, only the 32-bit configuration failed after Build 14915 while the 64-bit succeeded with Builds 14925, 14926 and 14931. I would not have expected users (customers) to recognized the internal code differences which could produce such failures. The Update Troubleshooter and Repair Tools were unable to diagnose or fix the problem. The on-line customer support robotic chat also proved to be ineffective. In browsing my system I discovers a collection of update logs which might be of interest to the Windows 10 development team if the right person recognized their value.
    Sunday, September 25, 2016 10:54 PM
  • Thank you for explaining why I received no response. My mistake in joining the Insider Preview to contribute feedback to the Windows 10 developers since I used multiple atypical 32-bit and 64-bit configurations. My Setup and Installation activities were never a problem. After multiple updates, only the 32-bit configuration failed after Build 14915 while the 64-bit succeeded with Builds 14925, 14926 and 14931. I would not have expected users (customers) to recognized the internal code differences which could produce such failures. The Update Troubleshooter and Repair Tools were unable to diagnose or fix the problem. The on-line customer support robotic chat also proved to be ineffective. In browsing my system I discovers a collection of update logs which might be of interest to the Windows 10 development team if the right person recognized their value.

    Hi,

    >>  I would not have expected users (customers) to recognized the internal code...

    You are totally wrong :-)
    The users at the MSDN forums includes (1) MVPs that have a lot of internal knowledge (We sign a nondisclosure agreement - NDA with Microsoft in order to get the information directly from the developer teams), (2) Experts that will not tell you that they examine the options including reverse engineer on the compile code, (3) Microsoft employees which some of them are from the direct developing teams, (4) people that paid to get the answers using the paid system, and now have the knowledge to help others for free, and much more... You might be surprises to find out that users in the forum recognized the internal code or the internal behavior in lot of cases :-)

    THis is very disappointing to hear that you think that a simple automate solution like The on-line customer support robotic chat is a better option then talk with the righ people in the community forum :-(

    Anyhow, this forum is not for support...
    This specific forum is only to point people where to ask the question, and I think that I gave you the answer for this. Therefore you can close the thread :-)


    signature   Ronen Ariely
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    Monday, September 26, 2016 12:24 AM
    Moderator
  • I'm not an MSDN subscriber and don't recall seeing this community forum identified as part of MSDN. I simply took community to denote a user comunity. The error message was stop code on exception not caught. That denotes an internal error rather than a user/operator error. When I got no feedback from the forum, I tried the robotic chat. It pointed me back to the community forum and when I mentioned my Windows configuration was a virtual machine running on an Apple iMac under macOS, it provide a URL to Apple's Mac support and then dropped its connection to me without even saying goodbye. I wasn't looking for free advice. I was offering feedback about what appeared to be a latent defect in only the 32-bit Windows.

    Sorry, but the names of the two forums you referred me to did not seem to relate to the stop error messages I had experienced. I will go check the forums out. Thank you.

    Monday, September 26, 2016 2:07 AM
  • I'm not an MSDN subscriber and don't recall seeing this community forum identified as part of MSDN. I simply took community to denote a user comunity. The error message was stop code on exception not caught. That denotes an internal error rather than a user/operator error. When I got no feedback from the forum, I tried the robotic chat. It pointed me back to the community forum and when I mentioned my Windows configuration was a virtual machine running on an Apple iMac under macOS, it provide a URL to Apple's Mac support and then dropped its connection to me without even saying goodbye. I wasn't looking for free advice. I was offering feedback about what appeared to be a latent defect in only the 32-bit Windows.

    Sorry, but the names of the two forums you referred me to did not seem to relate to the stop error messages I had experienced. I will go check the forums out. Thank you.

    Hi,

    >> I'm not an MSDN subscriber and don't recall seeing this community forum identified as part of MSDN.

    The current forums are the MSDN forums (and the techNet forums) and free to all, not for MSDN subscribers only :-)

    >> I wasn't looking for free advice.

    This what we are trying to give you. Please use the right forum which I gave you the link above. There you might find free and professional help.

    >> Sorry, but the names of the two forums you referred me to did not seem to relate to the stop error messages I had experienced.

    Did you tried to ask there?!?

    * The links I gave you use the URL for the TechNet forums, which are the same as the MSDN forums :-)
    You can check this blog for more details regarding the different forums links:
    https://blogs.msdn.microsoft.com/forumninjas/forums-url-format/


    signature   Ronen Ariely
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    Monday, September 26, 2016 6:34 PM
    Moderator
  • I posted the following on the suggested forum and then updated it after doing some additional research.

    Question:

    “Why does 64-bit Windows 10 Pro install updates while 32-bit Windows 10 Pro upgrade from Windows 7 Pro install updates fails?”

    Issue:

    "32-bit (but not 64-bit) Windows 10 Pro (Insider Preview) fails to install Microsoft updates beyond 14915"

    Details:

    (32-bit Fails all Updates since 14915)

    1. Parallels Desktop 12 for Mac created virtual machine and installed 32-bit Windows 10 Pro as free upgrade from Windows 7 Pro. After re-installing Parallels Tools and signing up for insider Preview, during the next few weeks, I installed several Windows updates including 14915. Each time, I also reinstalled Parallels Tools.
    2. When I later attempted to install update Builds (14925, 14926 and 14931) from Build 14915, the Windows 10 Pro restart crashed with a message about a stop code for "System Thread exception not handled". The system then restored the previous Build 14915.
    3. Faced with the threat of Windows 10 retrying updates and rebooting every 3 hours, beginning October 1, and blocking Windows 10 boot-ups, beginning October 15, I did a Windows 10 Pro reset. It deleted all system, application and user files before installing the clean Window 10 Pro. I also installed the Parallels Tools. When I next attempted to install the update for Build 14831, the system again crashed and restored itself to Build 14915.
    4. I've run the Microsoft Windows 10 Update Troubleshooter tool. It found and fixed a minor registry problem. It DID NOT solve the update crash and restoration of the previous Windows version.
    5. AuthorIt 5 was one of the applications used on Windows 7 that was also used on Windows 10. It could both edit and print the created documents. Researching AuthorIt, I discovered that it used the Microsoft Jet Database which is no longer supported by Microsoft.

    (64-bit Continues to update normally since 14915)

    1. Parallels Desktop 12 for Mac created virtual machine and installed 64-bit Windows 10 Pro.
    2. After installing Parallels Tools and signing up for insider Preview, during the next few weeks, I installed several Windows updates (Builds 14915, 14925, 14926, 14931 and 14936) and reinstalled Parallels Tools.
    3. The 64-bit Microsoft Windows 10 Pro has continued to update and operate without failures.
    4. As of October 1, 2016, the 64-bit Windows 10 Pro is still behaving normally.
    5. AuthorIt 5 was one of the applications used on Windows 7 that was installed on Windows 10. It could edit but could not print the created documents. Researching AuthorIt, I discovered that it used the Microsoft Jet Database which is no longer supported by Microsoft.

    (Possible explanation?)

    1. Since Authorit could never be used to Print on 64-bit Windows,  I now suspect that the Jet Database was supported on the 32-bit Windows 10 only until Insider Preview Build 14915.
    2. Leaving AuthorIt installed on the 32-bit Windows 10 might have left a gap in the thread exception handling.

    Richard S. Gordon

    You had this question

    Richard S. Gordon

    Sunday, October 02, 2016 2:55 PM
  • Hi Richard,

    This forum mainly focus on pointing people to right forum, where you can ask the question. You can't expect that we will know everything regarding everything :-)

    In each forum you have people that focus on the specific topic of the forum, and they can help you better. There is no reason to post your question here as well, once you posted it in the specific forum.

    You can close this thread, and wait for responds there. If there is another question or anything that you do not sure where to post the question, then you can and you should visit us again here :-)


    signature   Ronen Ariely
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    • Marked as answer by RSGordon Friday, October 07, 2016 4:05 PM
    • Unmarked as answer by RSGordon Friday, October 07, 2016 4:05 PM
    Monday, October 03, 2016 6:24 AM
    Moderator
  • Sorry, but I've not found any instructions about how to close the thread.

    Can I impose on you by asking for a link to the how to close instructions?


    Richard S. Gordon

    Friday, October 07, 2016 4:08 PM
  • Hi,

    Sorry, but I've not found any instructions about how to close the thread.

    Can I impose on you by asking for a link to the how to close instructions?


    Richard S. Gordon

    All you need to do to close out a thread is to mark some answers.

    Looks like Dave has already marked a few, but feel free to adjust/add to those if you wish.


    Friday, October 07, 2016 4:25 PM
  • Sorry, but I've not found any instructions about how to close the thread.

    Can I impose on you by asking for a link to the how to close instructions?


    Richard S. Gordon

    In fact you closed the thread and than re-open it :-)
    You mark my response as answer, but you un-marked it several seconds latter.

    The forum is not exactly a support ticket system where you open a ticket and you click "close" at the end. The meaning of closing a thread in the forum is to mark one or more responses as answer (As Mike explained). Once there is a message in the thread that is marked as answer, then the thread get an icon that show that the question got an answer.

    As I mentioned this is not like closing a support ticket, which brings the ticket to close status and locks it. Once a forum got answer(s) we can continue our discussion, but yet it gives people the understanding that there is answer(s) that already fit the basic question (there might even be followup questions after an answer was received and marked as answer). In fact your current question is a great example for followup question :-)

    The main Threads life cycle can be seen in the image below:

    1. Open question
    2. Question with response that was suggested as answer
    3 Question which has one or more ansers


    signature   Ronen Ariely
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    Friday, October 07, 2016 4:58 PM
    Moderator