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Microsoft Support SUCKS.. I am a very unhappy customer!@!!!!!!!! RRS feed

  • Question

  • I have been a "microsoft developer" for almost 20 years now.. I used to be able to get developer support. Now, there literally is NO WAY of getting support in a mission critical system down situation. When i do call the number i have had for years i get some idiot that doesn't even speak english and asks me if i am using windows to run visual studio? are you serious? I want to know how i can actually contact (call) a knowledgable Microsoft developer support person???

    Kris Bloom

    Wednesday, July 30, 2014 11:54 PM

All replies

  • Hi Kris,

    Thanks for your feedback.

    You know that the MSDN is used for forums support, it seems that you use a call support, am I right?

    If so, do you get the paid support here?

    http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone

    If so, maybe you could check whether it has different languages support options, so you could select the correct English language support.

    In addition, if you meet any development issue, maybe you could post the issue to our MSDN forum, there are different development language forums here, so it possible, you could tell me the real app you are developing, I will help you find the correct forum for it. For example, the Web, winForms or windows store or others.

    The different development language forums here:

    http://social.msdn.microsoft.com/Forums/vstudio/en-US/home?category=vslanguages&filter=alltypes&sort=lastpostdesc

    The WinForm or windows store forum:

    http://social.msdn.microsoft.com/Forums/windows/en-US/home?forum=winforms

    http://social.msdn.microsoft.com/Forums/windowsapps/en-US/home?category=windowsapps

    Of course, if it is the ASP.net issue, you could post the issue to the ASP.net forum:

    http://forums.asp.net
    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.

    Friday, August 1, 2014 8:10 AM
  • See.... Your response is EXACTLY why i am an unhappy customer. Paid support? I have to pay Microsoft to support a product i pay thousands of dollars for.. Visual studio used to come with support. Not you tell me i have to pay $250 up front for the FIRST incident? And btw, posting on a forum and getting a response (that may or may not be helpful) that takes days is NOT support. It's bad customer service and will be the demise of Microsoft. 

    btw, if you want to see what i am talking about, try calling apple support. You don't get some idiot from india that asks me truly stupid questions like " are you running visual studio on windows? or a mac?". Seriously? Since when did Microsoft start making a mac version of visual studio? These guys know NOTHING about Microsoft products. On the other hand, if you call apple support, the people are knowledgable english speaking techs who know apple products. I have yet to have an apple tech ask me a stupid question. But when i call Microsoft, they seem to be bottom dollar cheap labor. (obviously overseas). If i wanted to talk to someone who didn't know what i was talking about i'd call my mom!


    Kris Bloom


    • Edited by KrisBloom Friday, August 1, 2014 4:53 PM
    Friday, August 1, 2014 4:53 PM
  • Hi KrisBloom,

    Thanks for your response.

    >> You know that the MSDN is used for forums support, it seems that you use a call support, am I right?

    If so, do you get the paid support here?http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone<<

    Actually I just wanted to know where you got the call support in my previous reply, if it is not the above paid support, and you know the VS general forum is the forum support site, actually it is to discuss the Visual Studio WPF/SL Designer, Visual Studio Guidance Automation Toolkit, Developer Documentation and Help System, and Visual Studio Editor. So really sorry for that the call supports in your reply is really out of support range of VS General forum

    But if you really want to resolve your development issue, you could share me the real issue you got, I will help you find a correct forum, or I will discuss the specific forum experts directly and help you resolve your real development issue.

    >>posting on a forum and getting a response (that may or may not be helpful) that takes days is NOT support. It's bad customer service and will be the demise of Microsoft. <<

    You could tell me the real link of your new thread in MSDN forums, I will find that forum’s expert, and tell him to handle your case as soon as possible, I think it would not takes days for you. Maybe few hours/mins :)

    >> If you want to see what i am talking about, try calling apple support. You don't get some idiot from india that asks me truly stupid questions like " are you running visual studio on windows? or a mac?". Seriously? Since when did Microsoft start making a mac version of visual studio? These guys know NOTHING about Microsoft products. On the other hand, if you call apple support, the people are knowledgable english speaking techs who know apple products.<<

    Sorry for that the apple support is really out of range of the MSDN forum support. What I could help you is that I could provide you the correct MSDN development forum and let that forum’s experts resolve your issue in time if you share me the real development issue you got in your side.

    If there's any concern, please feel free to let me know.

    Sincerely,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. &lt;br/&gt; Click &lt;a href=&quot;http://support.microsoft.com/common/survey.aspx?showpage=1&amp;scid=sw%3Ben%3B3559&amp;theme=tech&quot;&gt; HERE&lt;/a&gt; to participate the survey.


    Monday, August 4, 2014 2:15 AM