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Serious support and driver issues RRS feed

  • Question

  • Bought a new desktop and decided to upgrade to Win 8 Pro.  What a mistake!!!

    Much of the software that ran fine under Win7 does not work anymore.  My HP M1319f multi-function printer is now a 5kg paperweight because HP, like many others, have no drivers for it yet and no idea when they will be ready.   What is this rush to get a new OS out the door when nobody else has had the opportunity to catch up first?

    Last time I do this.  Next time I'll wait until the OS has been around for at least 1 or 2 years. A complete waste of time and money.  One more PO'd customer.

    If anyone has an interim solution for the printer problem I'd appreciate hearing.

    Monday, January 21, 2013 10:18 PM

Answers

  • I'd ask them over here.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware?tm=1358807666430

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Monday, January 21, 2013 10:34 PM
    Moderator
  • Unfortunately you have found your way into the forum area.  Issues here deal with only the performance of the forums.  If you want to try to get some Windows 8 Hardware troubleshooting ideas, you'll need to post here.

    Good luck

    Monday, January 21, 2013 10:23 PM
  • >What is this rush to get a new OS out the door when nobody else has had the opportunity to catch up first?

    It is not exact a rush, HP has Windows 8 since 2011 like everybody else does. 

    If you want a software or a hardware to have compatibility updates or drivers for a new windows version contact the manufacturer directly. In case of HP, visit the forums on hp.com. Microsoft cannot legally push HP to write a driver (ever heard the word "antitrust" before?).

    In my experience, I found out that there was no driver for my particular model on Windows 2003. I wrote to HP. Probably enough people demanded Windows 2003 support and HP finally released a driver in 2008, 5 years after the OS's release. Remember HP is the one who needs to hire programmers for a printer driver, not Microsoft, yelling at Microsoft isn't going to make this process faster.



    Visual C++ MVP



    Tuesday, January 22, 2013 1:11 AM
    Moderator

All replies

  • Unfortunately you have found your way into the forum area.  Issues here deal with only the performance of the forums.  If you want to try to get some Windows 8 Hardware troubleshooting ideas, you'll need to post here.

    Good luck

    Monday, January 21, 2013 10:23 PM
  • I'd ask them over here.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware?tm=1358807666430

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Monday, January 21, 2013 10:34 PM
    Moderator
  • >What is this rush to get a new OS out the door when nobody else has had the opportunity to catch up first?

    It is not exact a rush, HP has Windows 8 since 2011 like everybody else does. 

    If you want a software or a hardware to have compatibility updates or drivers for a new windows version contact the manufacturer directly. In case of HP, visit the forums on hp.com. Microsoft cannot legally push HP to write a driver (ever heard the word "antitrust" before?).

    In my experience, I found out that there was no driver for my particular model on Windows 2003. I wrote to HP. Probably enough people demanded Windows 2003 support and HP finally released a driver in 2008, 5 years after the OS's release. Remember HP is the one who needs to hire programmers for a printer driver, not Microsoft, yelling at Microsoft isn't going to make this process faster.



    Visual C++ MVP



    Tuesday, January 22, 2013 1:11 AM
    Moderator