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CRM online 2013 stopped email processing RRS feed

  • Question

  • Folks 

    we are using CRM online 2013 . 

    we basically have a helpdesk email incoming queue which converts incoming emails into cases. 

    This setup was working fine and without changing anything , it just stopped by itself . 

    when I open up the queue and try open mailbox ; it opens ; trying to initiate a test ; it says that a test is scheduled 
    but it never initiates it . 

    same issue with other mailboxes ; it doesn't even initiate the test ; keeps saying that test was scheduled. 
    trying to send out an email using my own account ( which was working before ) ; and that also did nothing . 

    I am totally stuck .. we are using office365 exchange servers and server side syncing as our method... 

    Any suggestions would be appreciated. 

    Monday, August 11, 2014 6:47 PM