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"Windows must be reinstalled to activate" - Vista Home Premium - Gateway Machine - WGA Diag attached RRS feed

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     Hi folks,

      My uncle asked me to fix his machine when there was a problem after it booting.  After logging in it throws up "Windows must be reinstalled to activate"


      You can't close the window or anything without it logging out.  I've hooked it up to the net to try and get it to authenticate but it wont work.

      Any ideas?

    Cheers,

    Rick





    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004f012
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {047F4EF6-9FE4-4821-BD08-A121ADFA81E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{047F4EF6-9FE4-4821-BD08-A121ADFA81E1}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3637866304-1283165263-171203463</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6834B                         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.10   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS><HWID>5D303507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17131</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Sunday, July 27, 2008 6:19 PM

Answers

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    You can also try Repairing Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", 7) Select the restore point that corresponds to a date Before you first noticed the issue.
    8) Click the "Next" button.
    9) Reboot back into Normal mode
    10) Vista should no longer be in Reduced Functionality mode

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, July 30, 2008 7:57 PM

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    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.


     
    P.S.  the installed copy of Microsoft Office XP Professional is flagged as non-genuine.  Please remove this counterfeit software and purchase a genuine version of Microsoft Office.

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, July 27, 2008 7:20 PM
    Moderator
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    Hiya,

      Thanks for the quick response.  I can't get to the start button in normal mode and the suggested method dosn't work in safemode.  Any more suggestions?

      I'll get the office software off as soon as I can get into the machine and let my uncle know that it's not geniune and he'll need to purchase it.

    Thanks,

    Rick
    Sunday, July 27, 2008 8:36 PM
  • Question
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    Please follow these steps:

    1)    Log on
    2)    Choose "run computer with REDUCED functionality - this will open an internet browser.
    3)    Click on FILE on the icons above.
    4)    Click on "Open file".
    5)    Open COMPUTER > WINDOWS > SYSTEM32.
    6)    Once you get to System 32, Scroll down to the filename "    cmd".
    7)    Right-click on it then     Run it As Administrator.
    8)    Minimize your browser then you should see a "black window" where you need to type something.
    9)    Now this is the most important: type: slmgr.vbs -rearm
    10)  If successful, a message would appear saying the operation is successful.
    11)  Restart your Computer.
    12)  Log on: Your problem should be solved.

    How to Get Out of Reduced Functionality Mode in Vista:http://www.vistax64.com/tutorials/121866-reduced-functionality-mode.html

     

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, July 27, 2008 8:45 PM
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    Hiya,

      Thanks for the quick reply, problem is that I can't get past the box.  If I click close or "X" then it takes me back to the welcome screen.  I've described the box below:

     
    Title:    "Windows must be installed to activate"

    Description:    "Insert the windows Installation DVD or CD into your computer to begin the re-installtion process"

    Options:        "Close"

      I got the WGA Data when it offered me a web browser window, but it hasnt offered me one since, I've restarted it a few times and left it for upto an hour before restarting it and leaving it hoping to get the browser back to try a few other fixes but so far have had np joy.

    Got any more ideas?

    Cheers,

    Rick
    • Edited by Rick Barnes Sunday, July 27, 2008 9:00 PM Edited for Clarity
    Sunday, July 27, 2008 8:59 PM
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    At this point, you probably should use the Gateway recovery procedure outlined here:
    http://support.gateway.com/s/software/MICROSOF/vista/7515418/7515418su532.shtml

    Note:  Try the System Restore option shown under System Recovery Options.

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, July 27, 2008 9:26 PM
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  • Question
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     I was hoping to not have to go down that route, any idea what's caused this problem?

    Is there nothing I can do?

    Cheers,

    Rick
    Sunday, July 27, 2008 9:29 PM
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    My computer just came up with the same issue today after a crash while using a data analysis software package (Origin 8.0).  I would really like to avoid reinstalling Vista.  I tried restoring to no avail.

    Rick, did this problem just pop up today?

    -Ryan
    Sunday, July 27, 2008 9:42 PM
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    Rick Barnes said:

     I was hoping to not have to go down that route, any idea what's caused this problem?

    Is there nothing I can do?

    Cheers,

    Rick



    You'll be safe using the System Restore option.  All the installed programs and files will remain untouched.
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, July 27, 2008 10:02 PM
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    Dosn't seem to work in safemode.....

    Any other tips?

    Cheers,

    Rick
    Sunday, July 27, 2008 10:05 PM
  • Question
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    0
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    You can also try Repairing Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", 7) Select the restore point that corresponds to a date Before you first noticed the issue.
    8) Click the "Next" button.
    9) Reboot back into Normal mode
    10) Vista should no longer be in Reduced Functionality mode

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, July 30, 2008 7:57 PM