locked
lost my 15 digit product key RRS feed

  • Question

  • when i'm buying the computer(new) the produsent(counter) didn't give me the windows cd installer and now my windows having problem with genuine"you may the victim of software counterfeiting" so how can i do..??? plz help me to consolve with this problem

     

    Thursday, May 31, 2007 4:33 AM

Answers

  • Agus,

     

    Please go back to where you purchased the computer and identify you never received the recovery CD. 

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Friday, June 1, 2007 9:57 PM

All replies

  • Agus,

     

    Please go back to where you purchased the computer and identify you never received the recovery CD. 

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Friday, June 1, 2007 9:57 PM
  • Saranghe2u,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 2, 2007 2:19 AM
  • Agus,

     

    Did you follow the guidance Dan provided? Also you can visit the store where you purchased the computer and ask for the original software.  First run the tool and follow the advice Dan gave.

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Tuesday, June 5, 2007 1:06 AM